Working Title of Vacant Position Public Safety Telecommunicator I Trainee: 911 Operator/Dispatcher
Job Type Full Time
Posting Type Public
Number of Vacancies 6
Department POLICE
Division POLICE SUPPORT
Requisition Number 2025239
Number of hours worked per week 40 hours + Overtime as required
Work Schedule
Basic Dispatch Academy (BDA) schedule:
Monday-Friday 7:30AM to 4:00PM until completion
Upon completion of the BDA Schedule:
Rotating 12-hour shifts: 6:00AM-6:00PM or 6:00PM-6:00AM Fixed for 4 months including weekends and holidays; must also be available to work overtime when required to meet operational needs
all shift assignments are subject to change based on operational needs
Work Site Location Chesapeake, VA
Position Driving Requirement O - Occasional
Pay Grade GE09
Pay Basis Semi-Monthly
Advertised Salary
Sign On Bonus!
$4,000 (no experience)
$5,000 (experienced Public Safety Telecommunicator)
Job Description
Are you looking for an exciting and rewarding career where you can be a part of a team that helps save lives every day?
Are you able to stay calm while providing excellent customer service in emergency situations?
If so, why not make a positive impact on others by answering the call that will make a difference in someone’s life as a Public Safety Telecommunicator (911 Operator/Dispatcher0
Under general supervision, the selected candidate for Public Safety Telecommunicator will be responsible for receiving, processing, relaying, and responding to emergency and non-emergency calls for assistance, as well as providing information and referrals for police, fire, emergency medical services, and other public safety-related matters; works on an assigned/rotation shift and overtime when operations necessitate; attend and successfully complete the Basic Dispatch Academy and On-The-Job (OJT) training for the Public Safety Telecommunicator (911 Operator/Dispatcher) to include achievement of all required certifications and completion of OJT as designated by the Department of Criminal Services (DCJS) within a twenty-four (24) month period.
This is an Alpha classified position requiring employees to work during inclement weather, catastrophic events, and major/emergency situations regardless of the City’s operational status and is subject to respond immediately for duty.
Essential Job Functions and Responsibilities:
Monitors and responds to a variety of other technical systems and functions to include GPS equipped bait car, financial institution electronic pursuit tracking system; fire station alerting system, radio interoperability channels, and local/regional/national alerting and disaster notification systems; performs any other duties as assigned.
Performance Standard:
Demonstrate proficient knowledge of operations of telephony and computer-aided dispatch systems, and thorough knowledge and understanding of operating procedures, operational orders, directives, policies, and procedures along with their application; maintain required certifications.
Required Qualifications
Vocational/Educational Requirement:
Requires a high school diploma, GED, or specialized vocational training in telecommunications.
Experience:
None required.
Special Certifications and Licenses:
Special skills or equipment certification may be required. Must be a United States citizen or a lawful resident for the past 10 consecutive years.
Special Requirements:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Job Open Date 05/12/2025
Job Close Date 06/19/2025
Open Continuous No
Special Instructions to Applicants
After you apply, you will receive an instructional email with detailed information about the steps in hiring process, as well as information on submitting the Personal History Statement.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Drug Screening: MARIJUANA
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Standing Occasionally- Up to 1/3 of the time.
Sitting Continuously- 2/3 or more of the time.
Walking Occasionally- Up to 1/3 of the time.
Lifting Rarely- Less than 1 hour per week.
Lifting Amount Exerting up to 10 lbs
Carrying Rarely- Less than 1 hour per week.
Carrying Weight Exerting up to 10 lbs
Pushing/Pulling Rarely- Less than 1 hour per week.
Pushing/Pulling Weight Exerting up to 10 lbs
Reaching Rarely- Less than 1 hour per week.
Handling Occasionally- Up to 1/3 of the time.
Fine Dexterity Continuously- 2/3 or more of the time.
Kneeling Rarely- Less than 1 hour per week.
Crouching Rarely- Less than 1 hour per week.
Crawling Never- Never occurs.
Bending Rarely- Less than 1 hour per week.
Twisting Rarely- Less than 1 hour per week.
Climbing Rarely- Less than 1 hour per week.
Balancing Never- Never occurs.
Vision Continuously- 2/3 or more of the time.
Hearing Continuously- 2/3 or more of the time.
Talking Continuously- 2/3 or more of the time.
Foot Controls Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computers, Telephones, Fax Machines, Printers, Headsets, Foot Pedals and other applicable office related equipment.
Protective Equipment Required
None
Mechanical Hazards N = Never
Chemical Hazards N = Never
Electrical Hazards N = Never
Fire Hazards N = Never
Explosives N = Never
Communicable Diseases N = Never
Physical Danger or Abuse N = Never
Other N = Never
If Other, Description
Dirt and Dust N = Never
Extreme Temperatures N = Never
Noise and Vibration N = Never
Fumes and Odors N = Never
Wetness/Humidity N = Never
Darkness or Poor Lighting N = Never
Primary Work Location Office Environment
Time Pressures Continuously- 2/3 or more of the time.
Emergency Situations Continuously- 2/3 or more of the time.
Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time.
Irregular Work Schedule/Overtime Frequently- From 1/3 to 2/3 of the time.
Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment Continuously- 2/3 or more of the time.
Other N = Never
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Minimum Requests 0
Maximum Requests 4
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