HomeServe

The Part-time HVAC Installation Coordinator is a dedicated, detail-oriented thinker with the proven ability to multi-task in a fast-paced environment. The shift will be M-F from 8:00am - 1:30pm with some flexibility. The Install & Sales coordinator will directly communicate with customers, technicians, parts department, field managers and other HomeServe team members. The primary responsibility of this position is to coordinate the sales and install of HVAC equipment in HomeServe’s Energy Services New England territory.

Detailed Responsibilities:

• Handle all Water Heater & Equipment Condemn calls
• Handle all Fee For Service calls
• Customer Calls Scheduling installs, parts jobs, quote appointments
• Handle paid in full invoice/rebates
• Handle all Work Ques
• Advantage Program (completes, tracks, and files documentation)

Qualifications:

• Ability to work a part-time M-F shift of 8:00 am - 1:30 pm.
• Strong Customer Service skills; calling customers and communication skills are critical
• HS Diploma or equivalent work experience; 2-3 years of service or installation coordination experience preferred
• Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).
• Industry knowledge in HVAC or Natural Gas Appliances is desired but not required
• Strong analytical, organizational, time management and project management skills
• Excellent oral, written and interpersonal communication skills
• Ability to analyze problem situations and present appropriate solutions
• Demonstrated experience in multi-tasking and setting priorities
• Self-driven and demonstrates the ability to thrive in a fast-paced environment
• Proactive and displays initiative
• Ability to learn, adapt quickly and commitment to teamwork

In Return We Offer:

• Competitive compensation
• Flexible part-time hours
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere

Company Overview:

HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

What We Are Looking for:

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.