Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)
Location
680 Lake Shore Drive
Job Description
General Summary:
As a primary liaison between the Information Management department and all hospital departments/areas, this position has managerial responsibility for applications that support those functions, as well as general service delivery from IM to all hospital customer bases. The position is responsible for implementing, maintaining, and monitoring information management systems and standards to support clinical, business and academic functions of the organization. The Applications Support team is also responsible for overall IM service delivery to all customer bases.
Essential Job Functions:
- Develops, implements, and monitors Information Management service delivery to all customer bases; ensures high standards of service for all users of IM-supported systems.
- Manages the maintenance of application systems, and monitors their function, to ensure high standards of system performance and availability for users; leads process improvements to ensure the same.
- Leads and participates in regular customer meetings with customer groups, designed to communicate overall Hospital IT vision and progress in relationship to designated priorities, as well as to gather customer feedback regarding IM performance and suggested improvements.
- Monitors the operational plans and projects in support of the Information Management department plan.
- Oversees implementation of new systems, and participates in product selection, project management and communication.
- Monitors and reports variances to project and operational budgets.
- Provides services to help the organization effectively manage information, using process improvements/re-engineering techniques.
- Acts as primary liaison with application software vendors; holds vendors accountable for service to Lurie Children's per their contractual obligations.
- Manages performance of key consulting groups engaged for applications support and various projects.
- Organizes input regarding IT plans from customer bases to the strategic capital budget process.
- Implements and measures improvement in the Applications Support Team as outlined by departmental improvement guidelines.
- Ensures that the Applications Team adheres to departmental project management standards, including oversight responsibility for successful completion of key applications projects and upgrades.
- Implements and measures adherence to customer service standards for the Applications Support Team.
- Ensures JCAHO and HIPAA compliance standards for the Applications Support Team.
- The authority to hire, separate, promote, demote, write and administer performance evaluations.
- Other job functions as assigned.
Knowledge, Skills and Abilities:
- Bachelor’s degree in computer science, information technology, or related field, required. Advanced degree a plus.
- Ten years of leadership experience in applications management with demonstrated progression in role. Experience in leading a team of 30+ strongly preferred.
- Proven application management leadership experience. Must have leadership oversight for Epic. Additional application management leadership experience in Workday, Hyland, UKG, and Visage is also highly desirable.
- Solid understanding and experience leading and developing Governance (Portfolio and Platform).
- Demonstrated strategic leadership, team development, stakeholder engagement, and vendor management.
- Excellent executive level written and verbal communication with customers and stakeholders.
- Experience supporting a research entity with a highly matrixed organization.
Please note: This role requires on-site presence, 2-3 days per week and other times as needed by our stakeholders and teams. Role is located in Chicago, IL and not eligible for an out of state hybrid work model.
Education
Bachelor's Degree (Required)
Pay Range
$100,000.00-$775,000.00 Salary
At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
- Supplemental Life, AD&D and Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
There’s a Place for You with Us
At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
Support email: candidatesupport@luriechildrens.org
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