Shangri-La

Shangri-La Jinan

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.

Located within Jinan's central business district, the 20-storey Shangri-La Hotel, Jinan is part of a multi-use complex that will feature an office tower and shopping mall offering guests refreshing and redefined experiences for work and life. Beyond the hotel, guests can explore Jinan’s natural beauty which has earned the city the reputation of a ‘Spring City’. With no less than 72 artesian springs, Baotu Spring is revered as the ‘Number One Spring under the Heaven’ and a short walk from Shangri-La Hotel, Jinan.

We are looking for a Service Manager - F&B (BQT)

As a Service Manager- F&B (BQT), we rely on you to

• Be directly responsible for the banquet areas to ensure the smooth operation of the event under the existing hotel conditions.
• To ensure that the guests' requests are fulfilled, actively communicate with the sales department, exceed the guests' expectations as much as possible, and increase the satisfaction of the banquet.
• Manage the staff in the banquet hall to ensure guest satisfaction and maximize production efficiency.
• Hold effective and timely staff meetings to ensure that the correct information can be conveyed to all waiters and waitresses and that service standards are implemented.
• Achieve the departmental budget targets and ensure profits, increase sales revenue and maintain effective cost expenditures.
• Monitor the financial status of the banquet hall based on the monthly sales profit and loss reports.
• According to operational requirements, arrange the number and allocation of third-party hourly workers in advance, and monitor the work performance of the hourly workers at any time.
• Ensure that the group standards and hotel procedures are fully implemented as required.
• Establish departmental standards and implement them, and adjust and modify them when necessary.

We are looking for someone who:

• More than 3 years of working experience in the same position.
• Possess the ability to analyze the data of the banquet hall and make reasonable adjustments based on the monthly income and expenses.

By applying to this position, you have read, understood and agreed to our Data Protection Policy, (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.coM/group/careers/data-protection)