Shangri-La

Shangri-La Jinan

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.

Located within Jinan's central business district, the 20-storey Shangri-La Hotel, Jinan is part of a multi-use complex that will feature an office tower and shopping mall offering guests refreshing and redefined experiences for work and life. Beyond the hotel, guests can explore Jinan’s natural beauty which has earned the city the reputation of a ‘Spring City’. With no less than 72 artesian springs, Baotu Spring is revered as the ‘Number One Spring under the Heaven’ and a short walk from Shangri-La Hotel, Jinan.

We are looking for a Service Manager（Assistant） - F&B (ADD)

As a Service Manager（Assistant）- F&B (ADD), we rely on you to

• Ensure the hotel's policies and procedures and comply with the Shangri-La brand standards.
• After coordinating and implementing the training plan, determine the required employees to take training courses and evaluate the performance of all employees.
• Develop an action plan, solve problems in the standards, address issues before they affect customer service, implement them after confirmation, and make improvements.
• Coordinate the work with subordinates and maintain existing procedures and policies.
• Communicate effectively with the kitchen.
• Assist the manager during the training.
• Promote a good working atmosphere and emphasize guiding the relationships among subordinates.
• Achieve personal image and punctuality among employees.
• Welcome guests, handle opinions and problems. Whenever promotion is needed to achieve revenue.
• Maintain good relationships with guests and expand personal contact.
• Take over the work when the department manager is absent.

We are looking for someone who:

• Enjoys being creative.
• At least 3 years of experience in F&B operation and management.
• Possess excellent communication and collaboration skills.

By applying to this position, you have read, understood and agreed to our Data Protection Policy, (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.coM/group/careers/data-protection)