HUB International

About ESP Specialty a Specialty Program Group Member Co:

ESP Insurance Brokerage dba ESP Specialty (www.espspecialty.com) is the premier entertainment, sports, and promotion insurance specialist. ESP Specialty operates nationwide as an insurance broker and program administrator, exclusively developing and managing insurance product lines for A+ rated carriers for sports, hospitality, entertainment and leisure spaces. With the motto, “Go Ahead We Have You Covered,” we have helped thousands of clients over the years.

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies).

Summary of the Role: Customer Service Representative

We are looking for a Service Team Representative to join our firm within our youth sports vertical, specifically football. The representative will be responsible for providing support to the sales and service teams and helping to maintain the relationship between our carrier partners and client partners.

This is a hybrid role; must be in the New England area and be willing to come into the office three times a week.

Essential Functions and Responsibilities:

Primary role for this position is supporting for all administrative functions of the Football program and as the secondary point of contact for all customer service needs from current and prospective insureds. The responsibilities include the following:

• Sending out new / renewal business proposals for prospective insureds of the Football program
• Data entry and record keeping of new/renewal insureds
• Answering of customer questions related to the football program
• Follows up with renewal / new insureds for completed applications and proposals
• Sends out all completed certificates of insurance to requesting parties
• Invoicing and coding of renewal / new business
• Daily interaction with underwriters at each carrier partner to ensure timely quote/bind periods

Additional or Daily Responsibilities:

• Must be able to maintain a high level of confidentiality
• Must be able to have a high level of organization
• Possess a high degree of self-discipline and motivation
• Must be solution driven, have problem solving skills, and proven analytical skills
• Must be detail-oriented
• Must possess the ability to work independently, applying education and professional experience to achieve outstanding results
• Demonstrates highest level technical and cognitive abilities to ensure accuracy, precision and execute client requests on time
• Must be a team player with a strong work ethic
• Must have effective professional verbal and written communication skills
• Ability to effectively show strong leadership skills

Education/Experience:

• High School Degree Required

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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