Amazon

DESCRIPTION

Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.

Amazon Payment Products BR has the mission to launch and manage payments products that will drive affinity and affordability to our customers.

This role is responsible for managing engagement initiatives for our Co-Branded Credit Card and Buy Now Pay Later customers, and to drive and ensure we are engaging customers with the products and increasing the customer experience. This role is required to serve as a hands-on analyst, resolving escalations and managing Payments' partners and internal clients. It is critical that the successful candidate is able to successfully communicate internally across teams and externally with partners, both written and verbally.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The candidate needs to be be analytical in their decision making, with the demonstrated ability to drive issues to completion and have a passion for supplying their clients with data.

Key job responsibilities

• Create lifecycle campaigns for CBCC and BNPL customers
• Increase repurchase on BNPL for existing customers
• Create and implement HVE campaigns to increase activation rates

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience leading process improvements
• Proven experience with lifecycle management of financial products

PREFERRED QUALIFICATIONS

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.