Clark Associates

Job Summary

Do you have a keen eye for detail and a desire to enhance user experiences while managing the moving pieces to get it done? Do you have a natural mechanical aptitude and an understanding of how electromechanical products work?

In this position, you'll focus on developing and refining complex technical information into clear, user facing documentation for our products. This includes creating manuals, quick start guides, and on product instructions that are not only informative but also align with relevant safety and sanitation standards. You'll collaborate with cross functional teams to gather information and ensure accuracy.

In addition to writing, this role has a project management component. You'll work within the end to end lifecycle of documentation efforts, and coordinate tasks and timelines internally with stakeholders & externally with manufacturers and certification bodies (e.g. Intertek, NSF, UL) to align on required documentation standards or updates. As such, having a grasp of UL, CSA, NSF, and other standards is a major perk. You’ll be a go to person for documentation project flow and deadlines.

If you can think like a user, and how they are likely to use or misuse product, you’ll thrive here.

Importance of the Role to Clark Associates:

Your contributions will directly impact product usability, customer satisfaction, and compliance with industry standards. Effective documentation reduces user errors, supports safety initiatives, and enhances the overall quality of our products.

In office / hybrid work is possible:

Depending on experience with safety and sanitation standards + other relevant jobs, hybrid work is possible.

Job Location

Hybrid: Some in-person work required.

2551 Horseshoe Rd, Lancaster, PA 17601

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Create and maintain user documentation: manuals, quick start guides, labels, etc.
• Ensure documentation aligns with UL/NSF standards (e.g., UL 197, NSF 4, etc.)
• Improve documentation with higher-than-normal warranty rates.
• Manage & track projects; manage timelines and deliverables.
• Work directly with manufacturers and test labs (e.g., Intertek) to ensure compliance alignment.
• Participate in product testing to inform content
• Anticipate real world customer use and adjust instructions to ensure smooth user experience.
• Provide input on future on product instructions or labeling.
• Support internal teams with product knowledge and documentation updates.
• Collaborate with internal teams to gather technical information and ensure documentation accuracy.
• Misc. tasks as needed.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Familiarity with UL/NSF/ANSI standards and how they’re interpreted and put into practice.
• Understanding of ANSI Z535 series
• Experience in practicing DFMEA, Root causing, Six Sigma, or similar continuous improvement practices
• Basic understanding of mechanical or electromechanical systems
• Designing content with risk communication in mind

Education

Degree or experience in engineering, user experience / human factors, project management, or technical writing

Desired Traits

• Natural mechanical aptitude (electro-mechanical products) and strong problem-solving mindset.
• Strong organizational skills and ability to manage multiple active projects.
• Confident communicator – able to engage externally with manufacturers, certifiers, and internal stakeholders.