Metrolinx

Our Customer Protective Services Operations Team is seeking various part time Station Safety Ambassadors who will serve as a brand ambassador for Metrolinx and is responsible for detecting and deterring disorder at Stations and protecting the safety and security of customers and employees in station parking lots, platforms and buildings within the regional transit system by providing a uniformed security and safety presence. These roles will be responsible for serving customers with respect and dignity and creating an inclusive environment where all customers feel welcomed.

Start Rate (Non-negotiable): $29.01

Work Locations: various

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan
• Employee learning & development programs and reimbursement
• Recognition of prior Public Service for Vacation Entitlement
• Employee Assistance and Wellness Benefit Programs
• Parental Leave top-up, lactations accommodation and childcare partnerships
• Menopause Policy
• Employee Resource Groups

Our Customer Protective Services Operations Team is seeking various part time Station Safety Ambassadors who will serve as a brand ambassador for Metrolinx and is responsible for detecting and deterring disorder at Stations and protecting the safety and security of customers and employees in station parking lots, platforms and buildings within the regional transit system by providing a uniformed security and safety presence.

These roles will be responsible for serving customers with respect and dignity and creating an inclusive environment where all customers feel welcomed.

What will I be doing?

• Enforce Metrolinx By-Laws on station property to the extent directed by management.
• Ensure customer and employee safety on Metrolinx property by providing direct instruction to customers/public around platforms, parking lots and other areas to ensure their safety.
• Provides the first level of emergency response assistance and provides first aid and/or assistance to passengers, employees, and train crews.
• Provide security escort to Station staff during the opening and closing of stations (e.g., late evening lock ups, as required). May be required to operate doors, gates, elevators, escalators, and alarm systems.
• Conducts safety and quality checks of assigned location including platforms, stairs, tunnels, elevators, escalators, and any associated equipment.
• Observes and reports any safety or security deficiencies at assigned stations for rectification.
• Logs and reports deficiencies and takes corrective action to ensure the safety and security of employees and customers.
• May be required to the handling lost and found items, crowd control, searching of Metrolinx premises, equipment, or passenger vehicles, protecting site or evidence while waiting for Customer Protection Officers and/or emergency response services.
• Conducts parking enforcement through parking patrols and issuing parking fines.
• Assists with fare enforcement through occasional gate line inspections at stations or events.
• Prepares related incident reports and secures, maintains, and presents evidence for prosecution in hearings or court, as required.
• May be assigned Mobile Patrol where responsible for conducting multiple patrols of Metrolinx transit stations across the network.