As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75
Contract duration: Fixed term contract until 28-Feb-2026
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be working during our peak times including Bank holidays, School holidays and weekends.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to the Welcome and Service Assistant Manager, you’ll be part of a team of eight working at Wimpole Estate.
Your role will be based in our Welcome centre, assisting our supporters with anything they may need from accessibility support to helping them find their way around the estate. As a close-knit team, there is always ample opportunity to visit the wider estate or pop to see the newest arrivals on the farm to learn about our latest projects to relay back to our visitors.
Wimpole Estate is a large estate comprising of over 2,500 acres of parkland as well as large mansion house, formal and walled gardens and a rare breeds farm. Over the centuries, Wimpole has been owned by several families, and each has left its mark, most notably Elsie Bambridge, daughter of Rudyard Kipling who bequeathed the estate to the National Trust in the 1970s.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
We'd love to hear from you if you're:
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Click here to find out more about the benefits we offer to support you.
Read Full Description