TEKsystems

Position Overview

In this role, you will provide Tier 1 and Tier 2 support across various platforms, assisting end-users in troubleshooting hardware, software, and network-related issues. You will work in a fast-paced environment supporting 10,000-20,000 end users.

Key Responsibilities

• 80-100% phone support, troubleshooting IT-related issues across Windows, Mac, and Linux environments.
• Provide technical support for business applications, including HR systems, procurement tools, and various enterprise applications.
• Perform network troubleshooting and backup restoration to ensure seamless system operation.
• Identify and analyze hardware, software, and network-related problems, ensuring timely resolution.
• Collaborate with IT departments to escalate and resolve complex issues, maintaining ownership of support tickets for thorough resolution.
• Use remote access tools to troubleshoot software configurations and installations.
• Install, configure, and coordinate repairs of computing devices and peripherals.
• Develop and maintain Knowledge Base content, sharing technical expertise with users and colleagues.
• Ensure compliance with security policies and procedures.
• Document support activities in the ticketing system, ensuring accurate records of user requests.

Required Qualifications

• Experience & Education:
  • 2 years of experience with a Bachelor’s degree, OR
  • 4 years of experience with an Associate’s degree.
• Must have certifications in A+, Network+, Microsoft, Dell, or Apple.
• Strong understanding of Windows 7-10, Mac, and Linux environments.
• Proficiency in troubleshooting business applications, including HR and procurement tools.
• Experience working with enterprise ticketing systems.
• Excellent communication and customer service skills, with the ability to interact effectively with users.
• Ability to work independently and as part of a collaborative IT team.

Preferred Qualifications

• Prior experience troubleshooting Oracle financial applications and enterprise email systems.
• Ability to analyze and implement computing solutions across a wide range of IT environments.
• Experience in developing and documenting technical procedures.

Work Environment

• Hybrid schedule: 3 days on-site, 2 days remote.
• Full-time schedule: 37.5 hours per week, including 3 days per week on-site for training.

Pay and Benefits

The pay range for this position is $15.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in NEW HAVEN,CT.

Application Deadline

This position is anticipated to close on May 26, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.