Amazon

DESCRIPTION

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

We are looking for a Program Manager to help us scale the Business Prime program to support millions of customers - resolving customers issues and gathering customer feedback to build scalable and automated solutions for our sales teams and customers.

Key job responsibilities

We are looking for a Program Manager to help us scale the Business Prime GTM and support millions of customers by educating sales, creating and managing program incentives, understanding bottlenecks, gathering customer feedback, and running reports to build scalable and automated solutions for our sales teams and customers.

• Execute pricing incentives and and new sales motions at scale to drive growth. Process tickets raised by sales teams for individual customer promotions and incentives
• Manage global rollout of initiatives by working cross functionally on launches; train and align sales teams, define and build monitoring KPIs, and influence marketing strategies
• Support escalations by Sales and Customers Service teams that need product specific knowledge, ensuring issue resolution in the shortest period of time.
• Act as owner for L/D on Product features, and updates. Create content and educate partner teams (Sales, Customer Support) and maintain Product wiki and Office hours
• Report and analyze ongoing business metrics to leadership by sourcing data from data-warehouses using SQL, and use Quicksight, Excel as needed
• Work with Voice of the Customer sources (eg: talking to customers, listening to Sales/Customer Service calls, launching surveys) to identify, triage and prioritize customer specific bugs and needs
• Operationalize and scale internal sales tools and processes to assist with Sales demos and Marketing initiatives
• Identify internal process inefficiencies and simplify using solutions that scale globally (North America, Europe, Japan, India)
• Design and execute effective pilots and experiments to allow us to test new ideas to delight our customers.

About the team

Business Prime (https://amazon.com/businessprime) is a paid subscription service for verified business, charity or government organizations that makes Prime’s reliable, fast, FREE shipping benefits accessible for all authorized users within the organization when shopping on Amazon Business. Business Prime is available only for Amazon Business customers with benefits that are relevant for business customers. The Business Prime team is looking for a strong Program Manager to support key workflows required to scale and improve the overall membership experience for our global B2B customers.

BASIC QUALIFICATIONS

• Bachelor's degree
• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.