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The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
What you'll be doing
Role:
Candidate must be competent enough to perform the below tasks:
1. Cyberark configuration, responsible for creating, maintaining and monitor Cyberark policies, configurations and on boarding process.
2. Responsible for Server, application integrations, manage vault Failover –failback procedures
3. Coordinate with stakeholders in troubleshooting issues and complete the new requirements.
4. Work with other support groups to resolve issues related to CyberArk infrastructure
5. Cyberark application patch deployment and application stabilization.
6. Work on defining access control, user entitlements, Manager application/ server credentials, user access policy management etc.
7. Perform privileged access reviews, compliance reporting, access control procedures and other associated tacks with Privilege user management.
8. Configurational changes, creating, maintaining and monitor the policies and on-boarding process.
9. Perform backup activities as per required schedules and the Bank’s policies
10. Perform health-check of servers and applications and to ensure easy restoration in case of any failures
11. Proactive monitoring & maintaining of appliances to ensure uptime according to SLA
12. Troubleshooting performance related issues in Bank’s internal network
13. Customization and automation of various reports
14. Identify problem areas & plan corrective action before services get affected
15. Create knowledge base and KEDB (Known error data-base) for internal users
16. Periodic Updates and Patch Management for deployed hardware and servers
17. Responsible for application integrations, manage Vault Failover-Failback procedures
18. Coordination with OEM in troubleshooting issues and complete the new requirements
19. Work with other support groups to resolve issues related to CyberArk infrastructure
20. Change in network architecture and associated configuration change management when required
21. Change-Management and Policies creation as per industry standard and Bank’s Policy requirement
22. Configuration changes on deployed applications as per Cyber Security Policy and ensure best Cyber Security Practices to keep systems away from vulnerabilities
23. Working in 24x7 environment
Technical expertise –
1. Candidate must have strong knowledge of PAM CyberArk tool/ CyberArk PAS vault, DR, CPM, PSM, PVWA.
2. Candidate must have Windows and Linux server administration.
3. Experience with websites, web applications, databases.
4. Understanding of LDAP based identity stores like Windows Active Directory.
5. Understanding of virtualization tolls like VMWare or Hyper-V.
Total Experience in Cyber Security: 5 Years
Experience in Cyberark PIM administration: Min 3 Years
Academics:
BE/ BTECH in Computers/ IT/ Electronics or ME/ MTECH in Computers/ IT/ Electronics or Post-Graduation in Computers/ IT/ Electronics
Mandatory Certifications:
CEH or CompTIA Security + or CISA or CISM or CISSP and CyberArk Defender Privilege Access Management (PAM) Certification.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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