UpSourced HR

Job Summary:

Sells parts to all customers, over the counter, through the shop or on the phone. Helps to restock items in the showroom.

Daily Work Activities Include:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Receives payment from retail customers or obtains credit authorization.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.
• Other tasks as assigned.

Requirements

Education and Experience Required:

• High School Diploma
• Minimum 1 year’s experience in the irrigation industry

Abilities and Competencies Required:

• Attention to Details
• Problem Solving
• Computer Technology
• Mathematics
• Reading/Writing
• Behave Ethically / With Integrity
• Planning / Organization Skills / Time Management
• Reliability
• Communication
• Interpersonal Skills
• Customer Focus