Fusion BPO

Are you looking for meaningful customer service jobs in Florida? Step into a purpose-driven career with Fusion CX, where you will support the people who protect and serve our communities as a Customer Service Agent in Florida. This is more than just a job—it is a chance to provide essential assistance to first responders through a secure and dedicated public safety network. If you are reliable, compassionate, and committed to making a difference, this is your opportunity to grow in a role that truly matters.

Job Description – Customer Service Agent

About the Role

As a Customer Service Agent – First Responder Support, you will assist first responders with access to a private, high-speed wireless broadband network designed exclusively for public safety communication. Your role is vital in ensuring their secure and reliable connectivity, free from commercial traffic interruptions. You will work in a secure, paperless environment, handling confidential information and navigating CRM and billing systems with accuracy and professionalism.

Key roles and responsibilities of the customer service agent catering to emergency network service in Fusion CX Florida:

• Demonstrate excellent interpersonal and customer service skills
• Maintain a high level of reliability and adhere to a consistent work schedule
• Efficiently handle multiple tasks while managing inbound calls
• Operate within a secure, paperless environment
• Maintain strict confidentiality of all customer and network information
• Communicate clearly and effectively with strong verbal skills
• Accurately and thoroughly record relevant information with 30 WPM typing skill
• Navigate CRM and billing systems with proficiency

Job Requirements – Customer Service Agent

Key requirements for the role of Florida customer service agents to support the first responder network and thrive:

• Excellent verbal communication and interpersonal skills
• 1 year of experience, preferably in customer service in a call center environment.
• High school diploma or equivalent (preferred)
• Ability to type a minimum of 30 WPM
• Comfortable in a high-call-volume, secure call center environment
• Strong multitasking and organizational skills
• High reliability and schedule adherence
• on-the-job training provided
• Must be able to commute or relocate to Boca Raton, Florida
• Individuals with a criminal record are encouraged to apply

Shift:

• Flexible shifts available

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

What we look for the customer service agent in Florida:

At Fusion CX, we seek individuals who are driven by purpose and grounded in service. The following qualities are highly valued in this role:

• A deep commitment to delivering exceptional service
• A unique blend of experience, passion, and integrity
• A strong sense of community and a desire to support people in times of need
• Compassion for families and individuals across the globe
• A sense of responsibility and care for humanity

If these values resonate with you, we encourage you to apply and become part of our mission.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible scheduling options

Why Join Fusion CX?

At Fusion CX, we are more than a workplace—we are a community united by purpose. We proudly support first responders by giving them access to reliable, secure communication and diverse other customer experience services, and we support our team members with opportunities to grow, contribute, and belong. Join us as a customer service agent in Florida to support the first responder network.

When you join Fusion CX, you are not just starting a job—you are stepping into a role where every interaction matters. You will help protect the people who protect us, work in a supportive environment, and build a career rooted in purpose, passion, and people. Join a company where customer service is more than a task—it is a calling.