TEKsystems

TEKsystems is seeking a detail-oriented and proactive individual for an entry-level System Support Specialist/Service Desk position within the Central Operations team for one of our clients based in Cherry Hill, New Jersey. This role is essential to ensuring system integrity through monitoring, troubleshooting, and providing exceptional customer support via phone and email.

General:

• Complete assigned tasks promptly and accurately.
• Follow shift-specific task assignments and complete checklists.
• Monitor system operations and logs throughout the shift.
• Assist team members as needed.
• Ensure all service tickets contain thorough and accurate details.
• Participate in regular one-on-one meetings with supervisors, offering feedback and suggestions for improvement.
• Adhere to scheduled breaks and lunches.
• Maintain an organized and efficient workspace.
• Support the next shift by ensuring a seamless transition.

Essential Functions:

• Professionally handle incoming customer inquiries and assist with troubleshooting various system components.
• Provide backup support to maintain system reliability.
• Monitor error logs, alerts, and communication networks, escalating issues as necessary.
• Accurately input and verify data in scheduling systems.
• Execute daily checklist tasks efficiently.
• Contribute to assigned projects as a team member.
• Perform User Acceptance Testing for system updates.
• Complete system configuration requests.
• Identify and troubleshoot processing errors, escalating when required.
• Undertake additional duties as assigned.

Phone Support:

• Log into phone systems promptly at the start of shifts if assigned.
• Deliver high-quality customer service by addressing callers professionally and efficiently.
• Aim for first-call resolution.
• Document all incoming calls as service desk tickets.

Email Support:

• Monitor and respond to customer inquiries via email as assigned.
• Convert customer emails into service desk tickets.
• Maintain professional and courteous communication.
• Provide status updates as needed.

Skills & Qualifications

Required:

• High school diploma or GED; Associate's or Bachelor's degree preferred.
• Ability to obtain necessary licenses
• Proficiency with office applications.
• Strong problem-solving skills and ability to remain calm under pressure.
• Self-motivated team player with excellent communication skills.
• Detail-oriented and able to manage multiple priorities effectively.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable transportation and punctuality.

Preferred:

• Associate’s or Bachelor’s degree.
• Some experience with system configurations.

Physical & Mental Demands

• Ability to remain seated for extended periods while working at a desk.
• Perform repetitive tasks such as typing and phone communication.
• Maintain focus on details despite interruptions or shifting priorities.
• Vision requirements include close vision, color differentiation, and peripheral awareness.

Experience Level

Entry-level

Pay and Benefits

The pay range for this position is $18.00 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cherry Hill,NJ.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.