Position Description
The Computer Systems Administrator (CSA) has line responsibility for providing technical and end-user support for all IT-based systems, and for performing or coordinating all automation support services necessary for the successful operation of IT-based systems. Primary responsibilities include Local Area Network (LAN) and IT management support, administrative support, and litigation support.
Local Area Network (LAN) and IT Management Support:
- Performs hardware maintenance (i.e. building and deconstructing servers), installs and configures networks and drivers, completes firmware updates, and troubleshoots IT concerns
- Restores and reconstructs damaged databases
- Maintains back-up infrastructure and disaster recovery solutions to include environmental monitoring, including using enterprise tools to manage, monitor, and secure local server environments
- Performs desktop hardware installation and support
- Assists in procurement of office automation equipment and conducts site surveys to prepare for installation of computer equipment, computer networks, and associated data communications facilities
- Manages and maintains third-party applications in conjunction with vendor support
- Acts as point of contact for technical issues and serves as an escalation point for problems requiring national IT support
- Responds promptly and professionally to user support needs, inquiries, and requests, including:
- tracking incidents of service desk tickets
- organizing / leading office projects that require IT assistance
- assisting with meetings, training sessions, and audio-visual setups
- providing IT orientation to new employees and provisioning equipment for onsite or remote workers
Administrative Support:
- Develops and maintains project documentation, such as infrastructure diagrams, installation documentation, upgrade assessments, and knowledge base articles
- Assists in the development and execution of IT-based system implementation plans (software analysis, design, development, system implementation, and documentation; prototype testing; training of staff; development and implementation of equipment and database security and operating procedures) in support of automation operations
- Installs, configures, and administers unified endpoint security and asset management software
- Implements new technologies and works to improve existing technology operations
- Trains and communicates technical guidance and issues, to both a nontechnical and technical audience
- Develops procedures for equipment inventory, disposal, and support renewals, in compliance with Judiciary standards and policies
Litigation Support:
- Oversees the use of technological litigation support tools for the collection, review, analysis, production, and presentation of case materials
Employee Benefits
This is an “Excepted Appointment,” full-time position with federal benefits and salary commensurate with experience and qualifications within the general rate ranges of JSP Grade 11 ($73,939 - $96,116), JSP Grade 12 ($88,621 - $115,213), or JSP Grade 13 ($105,383 - $137,000). Among the many benefits are the Federal Employees Retirement System, the Thrift Savings Plan (401k), paid annual and sick leave, 11 paid federal holidays, and health, life, disability, long-term care, dental, and vision insurance.
Miscellaneous
The Computer Systems Administrator (CSA) has line responsibility for providing technical and end-user support for all IT-based systems, and for performing or coordinating all automation support services necessary for the successful operation of IT-based systems. Primary responsibilities include Local Area Network (LAN) and IT management support, administrative support, and litigation support.
Local Area Network (LAN) and IT Management Support:
- Performs hardware maintenance (i.e. building and deconstructing servers), installs and configures networks and drivers, completes firmware updates, and troubleshoots IT concerns
- Restores and reconstructs damaged databases
- Maintains back-up infrastructure and disaster recovery solutions to include environmental monitoring, including using enterprise tools to manage, monitor, and secure local server environments
- Performs desktop hardware installation and support
- Assists in procurement of office automation equipment and conducts site surveys to prepare for installation of computer equipment, computer networks, and associated data communications facilities
- Manages and maintains third-party applications in conjunction with vendor support
- Acts as point of contact for technical issues and serves as an escalation point for problems requiring national IT support
- Responds promptly and professionally to user support needs, inquiries, and requests, including:
- tracking incidents of service desk tickets
- organizing / leading office projects that require IT assistance
- assisting with meetings, training sessions, and audio-visual setups
- providing IT orientation to new employees and provisioning equipment for onsite or remote workers
Administrative Support:
- Develops and maintains project documentation, such as infrastructure diagrams, installation documentation, upgrade assessments, and knowledge base articles
- Assists in the development and execution of IT-based system implementation plans (software analysis, design, development, system implementation, and documentation; prototype testing; training of staff; development and implementation of equipment and database security and operating procedures) in support of automation operations
- Installs, configures, and administers unified endpoint security and asset management software
- Implements new technologies and works to improve existing technology operations
- Trains and communicates technical guidance and issues, to both a nontechnical and technical audience
- Develops procedures for equipment inventory, disposal, and support renewals, in compliance with Judiciary standards and policies
Litigation Support:
- Oversees the use of technological litigation support tools for the collection, review, analysis, production, and presentation of case materials
Application Info
Qualified individuals should submit a letter of interest and resume to Veronica Knights, Personnel Administrator, at employment@cofpd.org. The subject reference should be Computer Systems Administrator – Cheyenne.
Due to the high volume of applications anticipated, the Office of the Federal Public Defender will only contact candidates who are considered for interviews. Applicants selected for interviews must travel at their own expense and relocation expenses will not be reimbursed. No phone calls, please.
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