Perficient

#LI-Onsite

#LI-DR

Perficient India is seeking a highly skilled and experienced Amazon Connect Developer to join our dynamic team. This is a Full-Time Employment (FTE) opportunity. As an Amazon Connect Developer, you will play a key role in implementing and optimizing Amazon Connect and Lex features, delivering innovative customer experience solutions for our clients..

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

• Configure Amazon Connect’s out-of-the-box elements, including Queues, Users/Agents, Security Settings, Flows, Routing Profiles, etc.
• Set up and configure CI/CD pipelines for project deployments and management.
• Create and manage Amazon Connect environments to ensure efficient scalability and performance.
• Develop Amazon Lex bots and design simple contact flows to enhance customer interactions.
• Implement Contact Lens for improved call analytics and insights.
• Set up out-of-the-box analytics dashboards and reports for monitoring performance.
• Configure Single Sign-On (SSO) using SAML for seamless access.
• Troubleshoot and resolve customer cases related to Amazon Connect.
• Design and implement Email, IVR, and SMS Contact Flows for multiple communication channels.
• Configure Amazon Connect for Virtual Desktop Infrastructure (VDI) environments.
• Implement Workforce Optimization (WFO) and forecasting functionality to optimize agent performance.
• Develop Lambda functions in Python or NodeJS to integrate Amazon Connect with external databases.
• Create CloudFormation templates for environment migration and backup processes.
• Senior Developer: 4-5 years of experience with Amazon Connect.
• Developer: 2-3 years of experience with Amazon Connect.
• Strong knowledge of Amazon Web Services (AWS), including Amazon Connect, Lambda, and CloudFormation.
• Experience configuring and integrating contact flows across multiple channels (email, IVR, SMS).
• Proficiency in Python or NodeJS for Lambda development.
• Experience with configuring SSO, Contact Lens, and WFO/forecasting functionality.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with a collaborative team-oriented approach.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.