Customer Service Representative
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Located in Magnolia, TX
Salary: $15.50
Client of Express Employment Professionals is currently hiring for an individual to provide world class customer service while helping maintain business wellness
M-F 8am-5pm
$15.50
Job location: Magnolia Tx.
Duties and Responsibilities:
Answer incoming calls and respond to customer’s emails and voicemails
- Take phone payments and setting up customer accounts in Quickbooks and RouteOptix
- Provide service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints
- Route calls to appropriate resources
- Work in Excel folder to schedule the delivery of containers and removing/adding addresses to the collection reports
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Stuff envelopes and assist with auto pay each quarter
- Check collection reports
- Other duties as assigned, such as printing collection reports, delivery sheets, and print requests if someone is out
Qualifications:
- Computer skills: Proficient in Microsoft Office applications
- Great communication skills
- Great Phone Etiquette
- Ability to keep up with a fast paced work environment/be able to multitask
- Ability to keep a positive attitude
Skills or abilities Required
- Bilingual is a plus
- Analytical and problem solving skills
- Must be able to build Camaraderie/Trust
- Growth Mindset
- Compelling communication
- Leadership/Executive presence
Send Resume: Criselda.Perez@ExpressPros.com
Complete online application www.expresspros.com/TomballTX
Call our office for more information at 281-290-6330
Express Office: Tomball
14015 Park Drive
Suite 219
Tomball, TX 77377
Email us
Apply Now
Customer Service Representative
Share
Located in Magnolia, TX
Salary: $15.50
Client of Express Employment Professionals is currently hiring for an individual to provide world class customer service while helping maintain business wellness
M-F 8am-5pm
$15.50
Job location: Magnolia Tx.
Duties and Responsibilities:
Answer incoming calls and respond to customer’s emails and voicemails
- Take phone payments and setting up customer accounts in Quickbooks and RouteOptix
- Provide service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints
- Route calls to appropriate resources
- Work in Excel folder to schedule the delivery of containers and removing/adding addresses to the collection reports
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Stuff envelopes and assist with auto pay each quarter
- Check collection reports
- Other duties as assigned, such as printing collection reports, delivery sheets, and print requests if someone is out
Qualifications:
- Computer skills: Proficient in Microsoft Office applications
- Great communication skills
- Great Phone Etiquette
- Ability to keep up with a fast paced work environment/be able to multitask
- Ability to keep a positive attitude
Skills or abilities Required
- Bilingual is a plus
- Analytical and problem solving skills
- Must be able to build Camaraderie/Trust
- Growth Mindset
- Compelling communication
- Leadership/Executive presence
Send Resume: Criselda.Perez@ExpressPros.com
Complete online application www.expresspros.com/TomballTX
Call our office for more information at 281-290-6330
Express Office: Tomball
14015 Park Drive
Suite 219
Tomball, TX 77377
Email us
Apply Now
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