Amazon

DESCRIPTION

The LATAM Global selling team is looking for a Strategic Account Manager to be part of the launch our Strategic Account Service (SAS) organization, and help drive business growth for some of the most influential Sellers from Mexico and the Rest of Latin America in our US Store. As an Account Manager for Strategic Accounts you will shape the future of the organization and ensure Seller satisfaction delivering strategic insights and relentlessly high operational standards. In this role, you will build strategic joint business plans with your portfolio of Sellers and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services, delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers’ experiences on the Amazon Store, use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican and Latin American companies use Amazon as a critical part of their growth strategy, we are interested in you.

Key job responsibilities

• Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
• Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned portfolio of Sellers.
• Lead business strategy development and design long term account plans, collaborating effectively with internal teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
• Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
• Track metrics to record the success of the Sellers in your portfolio.
• Prepare and deliver business reviews regarding progress and state of health of your Sellers.

About the team

Do you want to be part of the next multi-billion dollar business at Amazon? Does global expansion and worldwide impact business excite you? If yes, come join us in a journey of innovation as we kick start the flywheel for our international customers! Amazon Global Selling (AGS) is enabling global customers to access millions of new products from Marketplace sellers at cheaper prices with faster delivery services. This high-visibility initiative involving senior level executives helps Amazon march towards our vision of enabling Customers around the globe to have access to the best selection at the best price, no matter where they are located.

BASIC QUALIFICATIONS

• Bachelor's degree
• 2+ years of sales or account management experience
• 2+ years of digital advertising and client facing roles experience
• Experience analyzing data and best practices to assess performance drivers
• Experience with Excel
• Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.