About the Role: TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! As a vital member of the SMB Product Growth team, this role requires close collaboration with marketing teams, in-market sales leadership, product managers and engineering teams in a rapidly evolving environment. Key skills for success include the ability to drive projects cross-functionally and how to grow the business with a product mindset. Responsibilities: 1. Identify customer pain points throughout the entire lifecycle from leads nurturing, onboarding, to early-stage retention and long-term growth. Design and implement scalable AI Agent-based customer growth strategies. 2. Collaborate closely with growth operations, data science, engineer, and AI technology teams to achieve intelligent segmentation and identification of high-potential customers. 3. Lead the product planning and implementation for AI Agents in scenarios such as trouble shooting, recommendations, incentives, adoption, etc. 4. Establish a monitoring and evaluation system for AI Agent effectiveness by working with sales and operations teams. Continuously optimize datasets for AI model training and evaluation.
Minimum Qualifications: - Great customer centric mindset, can always prioritize customers value and experience in developing strategies and products. - Strong goal driven sense and data sense, good at identifying and focusing on key growth opportunities from data analysis and customer researches. - Experience partnering with international colleagues across multiple time zones and cultures, capable of thriving in ambiguity and adapting quickly to change. Preferred Qualifications: - Customer-Centric and empathetic. - Experience with acquisition-led efforts. - Can work with global teams across different time zones. - Be curious.
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