C.H. Robinson

C.H. Robinson is hiring a Key Customer Success Manager to grow and retain key strategic accounts. In this role, your primary objective will be to ensure that customers derive maximum value from our technology and services through relationship-focused client management. As the main point of accountability, you will develop strategic relationships, provide value creation and solution expansion, and ensure overall customer satisfaction. You’ll achieve this by cultivating trust, aligning with executive-level customer contacts, and advocating for the customer. If you’re a candidate who can drive customer growth with passion and purpose, we invite you to apply and contribute to C.H. Robinson’s commitment to delivering excellence!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

The deadline for internal applications is Friday, May 16th by the end of the day.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage top and bottom lines of accounts (over $3 million in net revenue annually), including global profit and loss, expense management, and monthly revenue projections
• Ensure accurate resource allocation and leverage customer-specific data to create viable supply chain solutions
• Develop and execute strategic plans aligned with both customer and C.H. Robinson’s visions, utilizing an enterprise project-based delivery model
• Build and manage strategic relationships with executive-level customer contacts, aligning internal and external business functions globally to support long-term goals
• Champion enterprise technical and operational capabilities to meet customer goals and drive results through industry and market trend insights
• Serve as an escalation point for operational excellence and manage strategic business reviews, account planning, and the customer value proposition
• Lead contract negotiations, identify growth opportunities, and develop improvement roadmaps while managing budgets and resources
• Translate the voice of the customer (VOC) into actionable insights, aligning business management processes and planning cycles with customer expectations
• Provide guidance and mentoring to service delivery teams, fostering a culture of collaboration, growth, and continuous improvement
• Promote a mindset of growth and stay informed of changes in customer businesses through regular communication and project management initiatives

QUALIFICATIONS

Required:

• Bachelor’s degree from accredited college or university
• Minimum 4 years of industry experience
• Ability to travel up to 25% (domestically and internationally)

Strongly Preferred:

• Retail experience
• Knowledge of Supply Chain and/or Logistics industry
• Account Management and/or Customer Success experience

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$87,800.00 - $136,700.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.