Consumer Strategy & Insights (CS&I) at Hilton Grand Vacations is the guiding business unit of enterprise-wide strategy and tactics used to assess Customer and Member experiential sentiment, from the Marketing tour through to a fully optimized Club Member. With a focus on the delivery of the organization’s brand promise, CS&I uses experiential research and operational data, combined, to inform actionable business intelligence that allows the company to maximize Customer/Member acquisition, retention and profitability.
The CS&I Analyst will support the leadership of the department in the development and implementation of the experience management (XM) discipline at Hilton Grand Vacations; aiding in all activities required to ensure successful achievement of annual goals and objectives.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
Primary Responsibilities:
- Facilitate the development and maintenance of ongoing and ad hoc XM projects across multiple channels and business units:
- Includes programming, quality assurance testing, distributions, analysis and reporting
- Maintain all aspects of assigned XM projects:
- Includes samples, survey instruments, creative assets, libraries, reports, dashboards and ticketing
- Prepare dynamic presentations based on XM project analyses that portray actionable insights for all to understand
- Establish SOPs and training materials for assigned XM projects
- Support enterprise brand administration of Experience Management platform
- Support new customer strategy initiatives and campaigns. Conduct research and provide analytical support through data and trending analysis, campaign development, reporting and maintenance of programs and tools created to deliver on those initiatives.
- Specific actions will include qualitative and quantitative research, data and trend analysis, development of dashboard/templates for reporting, presentations and various ad hoc duties as required to provide insights that drive business results.
Required Qualifications:
- Proficiency in Excel and PowerPoint
- Analytical thinker with an inquisitive approach to projects
- Ability to work on multiple projects at a time
- Meticulous attention to detail
- Creative acumen including copywriting, data visualization/graphic design
- Proactive, self-motivated and committed
- Strong project management skills
- Confident communicator, both written and verbal
- Ability to see short and long term business objectives
- Effectively work independently or as part of a team
- Strong knowledge and usage of the Qualtrics CX platform
- Bachelor's degree
- 3-5 years of related experience
Preferred Qualifications:
- Basic HTML or CSS knowledge
- Knowledge of Adobe Photoshop, InDesign, and/or Illustrator
- Experience writing Sequel code
- Experience with Tableau
- Experience with Qualtrics Discovery specifically
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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