Cognizant Technology Solutions Corporation

Skill : Scrum Master

Experience : 3 Years - 9 Years

Location - Kochi

Job Summary :

Job Title: Scrum Master - CX Technology Implementation

Job Type: Full-Time

Job Summary: We are seeking a dedicated and experienced Scrum Master to join our contact center team. The ideal candidate will facilitate Agile practices and ensure the smooth operation of our contact center projects. This role involves guiding the team, removing obstacles, and fostering a culture of continuous improvement.

Responsibilities:

• Facilitate Scrum Events: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Remove Obstacles: Identify and eliminate impediments that hinder the team’s progress.
• Coach the Team: Mentor team members on Agile practices and ensure adherence to Scrum principles.
• Collaborate with Stakeholders: Work closely with Product Owners and other stakeholders to ensure alignment and clear communication.
• Promote Continuous Improvement: Encourage a culture of continuous improvement within the team.
• Monitor Performance: Track and report on project progress using appropriate metrics and tools.

Qualifications:

• Education: Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business).
• Experience: Proven experience as a Scrum Master, preferably in a contact center or similar environment.
• Certifications: Certified Scrum Master (CSM) or equivalent Agile certification.
• Skills: Strong facilitation, communication, and leadership skills. Proficiency in Agile project management tools (e.g., JIRA, Trello).

Preferred Qualifications:

• Experience with other Agile methodologies (e.g., Kanban).
• Knowledge of contact center operations and challenges.
• Ability to motivate and guide cross-functional teams.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.