Genuine Parts Company

SUMMARY:

Under general supervision, the Sales Support II is responsible for delivering support

services to our national account business unit. This role is responsible for the

administrative aspects of sales including responding to customer questionnaires,

maintaining customer profiles, and advising others on contractual obligations. The Sales

Support II provides coaching, guidance, and direction to Sales Support I.

JOB DUTIES

• Sets up Corporate Account numbers, reads/interprets contracts and sets up customer

profiles with appropriate commercial terms. Works with all appropriate parties to ensure

rebate accruals, payment terms, pricing, cost savings, etc., are properly set. Works with

Corporate Account Manager (CAM) to send out New Agreement Announcement.

• Creates presentations for CAM/Corporate Account Experience Manager (CAEM),

including implementation, contract kick-off, review meetings, performance data and

additional requested information. Participates in customer meetings and conference calls.

• Sets up accruals with accounting for general rebate ledger and Capital Incentive.

Interprets contract language around rebate and calculates said rebate. Puts together

rebate package for final review and signature, and provides information to accounting for

processing. Contacts customers regarding submission of appropriate forms, and follows

up with appropriate staff on any issues.

• Implements pricing per customer agreement. Adjusts files with daily request to update

items, prices files upon request, assists the CAM and CAEM with pricing issues, and

advises CAM and CAEM on how system pricing works.

• Creates reports for customers, including performance data, customized reporting, cost

savings data and additional requested information. Provides ad hoc reports as requested.

• Approves cost savings, assists CAM/CAEM/branches with cost savings questions, sets

up EAR and a level of approver on EAR.

• Correctly ties accounts to national account numbers and sets up accurate participation

flags. Works with credit when tying a new or existing branch account to a national

account to ensure payment terms match.

• Depending on the RFP, logs into the portal to retrieve RFP. Gathers/Finds responses and

answers questions ranging from 1 to 300 in a short time frame. Ensures the Market

Basket Request form has been filled and sent in. Makes sure contract admin has

received any Terms and Conditions, Contracts, etc., that needs to be reviewed. Prices

market basket once received from Quotations department. Gathers requested documents

from other departments. Finalizes and submits the RFP.

• Answers audit questions and provides documentation as required.
• Forwards POs that are not able to be set up on auto-routing to the correct branch,

determines the correct destination for PO to be routed and initiates the request to set up

auto-routing.

• Schedules and coordinates conference rooms and tours.
• Assists branches in understanding their roles and responsibilities in a customer

agreement. Uses problem solving skills to determine why branch could be having an

issue. Answers questions regarding Corporate Accounts. Sets up branch accounts and

assists branches with ad hoc requests.

• Determines customer locations and searches the system to find matching addresses and

branch account numbers. Provides Business Development Manager (BDM) bundle for BDM, and assists with any related requests that BDM may have while pursuing customer.

• Reaches out to other departments for issues or requests, including working with accounting on accrual issues, working with eCommerce on various EDI/Punchout/etc. issues, working with AR to get % past due reduced and working with IT to get system issues resolved.
• Provides coaching, guidance and direction to less experienced Sales Support employees.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and two (2) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability and confidence to develop original written correspondence.
• Strong analytical skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Basic Microsoft Office skills primarily utilizing Excel and Power Point.
• Solid math skills and reading comprehension skills.
• Desire to play an active role in servicing customers.
• Positive attitude, high energy level.
• Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines.
• Some product knowledge preferred.
• Ability to gain customer trust.
• Basic understanding of sales contract language and terms.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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