Hyatt

Summary

Position Summary:

The Assistant Outlet Manager supports the Outlet Manager in overseeing the day-to-day operations of the outlet. This role ensures the delivery of excellent guest experiences, supervises staff, maintains service standards, and assists in achieving financial and operational goals.

Key Responsibilities:

• Assist in managing daily outlet operations to ensure smooth service flow.
• Supervise and train service team members, providing regular coaching and feedback.
• Ensure consistent delivery of high-quality service to guests, maintaining brand standards.
• Monitor and manage guest satisfaction and resolve any issues or complaints effectively.
• Support in inventory control, ordering supplies, and maintaining cost control measures.
• Coordinate with the kitchen, bar, and other departments to ensure service efficiency.
• Help develop team schedules, assign duties, and manage staff performance.
• Participate in monthly forecasting, budgeting, and cost control.
• Maintain cleanliness and hygiene standards in accordance with health and safety regulations.
• Assist in promoting the outlet through upselling and guest engagement initiatives.
• Act as Outlet Manager in their absence.

Qualifications:

• Minimum 2 years’ experience in a supervisory or assistant managerial role in F&B.
• Diploma or degree in hospitality management or related field preferred.
• Strong leadership, communication, and interpersonal skills.
• Good command of English; other languages are an advantage.
• Knowledge of POS systems and basic financial reporting.
• Passion for hospitality and guest satisfaction.