EZRA Coaching

Description

Job Role: Operational Business Coordinator

Location: London - Hybrid , 3 days in Old Street Office

Who we are

Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.

At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role

We have reimagined the way EZRA delights clients, at scale, and are introducing a new team of Operational Business Partners within the Operational Excellence function. The role of Operational Business Coordinator is accountable for the administration of complex client agreements and support in the coordination of group client projects.

This role is operational in nature and requires strong project management skills to oversee multiple small tasks simultaneously. The ideal candidate thrives in a fast-paced environment, ensuring contract accuracy, compliance, and efficient execution while coordinating cross-functional stakeholders. This team partners closely with Sales, Delivery, and Finance.

What You'll Do:

• Project Management
  • Embody and embrace consistent best practices on implementing and project managing complex solutions for clients
  • Contribute to operational projects to continue to improve ways of working across the business as it relates to client delivery
  • Drive continuous improvement in the client experience, regularly reviewing and iterating in line with ongoing financial and tax evolution
• Key Priorities
  • Provide internal support to Sellers as they support our clients’ growth journey, bringing operational and process expertise to non-standard needs
  • Oversee the administration of client agreements, ensuring accuracy, completeness, and compliance with company policies
  • Manage workflows for securing POs and approvals, track key milestones, and ensure timely follow-ups.
  • Work closely with the sales team to facilitate contract and PO execution, acting as a liaison between Sales, Finance, Legal, and Delivery as required
  • Generate Service Order Quotes for accounts or individuals requesting coaching
  • Continuously evaluate and refine contract administration processes to improve efficiency and accuracy

About you

• 2 years' experience in a project coordination role
• Experience in contract administration, sales operations, or legal support preferred
• Organizational Skills /: Strong ability to manage multiple tasks and schedules efficiently
• Attention to Detail: Accuracy in scheduling, tracking and reporting
• Knowledge in contracting and centralized and decentralized billing processes
• Proficient in CRM [Salesforce], Microsoft Suite, and contract management software
• Facilitation interaction: Confident interacting with virtual attendees

What we offer

• Your own world class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Regional benefits package

#LI-Hybrid

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.