Job Type
Full-time
Description
Position Overview:
Under the direction of the Project Manager, the Project Support Agent assists the Key Accounts Project Coordinator, by handling a high volume of project tasks with efficiency and accuracy. This is a non-supervisory position.
Responsibilities:
Provide Outstanding Service to Dealers, Consumers, and Service Providers:
- Maintain good attendance and adherence to schedule
- Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of support
- Support multiple queues
- Follow posted protocols and service bulletins to properly execute project tasks
- Create parts orders and dispatch service technicians
- Document and maintain comprehensive customer and project case records
- Efficiently utilize tools and resources
- Promote a positive and collaborative team atmosphere with co-workers
- Execute project tasks with efficiency and accuracy
- Complete all required training and ongoing education
- Other duties as assigned
Requirements
Education:
- Minimum high school diploma or equivalent required
Experience:
- Demonstrated customer service experience required
- Minimum of 1 year call center experience preferred
Other Requirements:
- Working knowledge and experience with Microsoft Office suite or comparable software
- Excellent written and verbal communication skills
- Think critically to analyze and solve problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Product discounts
- Wellness programs
EOE/M/W/Vet/Disability
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Salary Description
$18.00 per hour
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