Rochester Regional Health

Job Title: Patient Representative

Department: Sports Medicine

Location: Greenfield Medical Campus – Canton, NY

Hours Per Week: 40 hours/week (Full Time)

Schedule: 8 hour shifts, Monday to Friday, 8 am to 4:30 pm

SUMMARY:

Effectively utilizes electronic medical records (EMR) systems and office equipment to complete clerical duties with accuracy and efficiency. Collaborates closely with physicians, physician assistants, nurse practitioners, and certified nurse midwives to support seamless patient care.

RESPONSIBILITIES:

• Perform clerical duties, support providers, assist with billing inquiries, and ensure accurate documentation in the EMR.
• Maintain professional interactions, manage referrals, and assist with patient education as needed.
• Collect payments, balance cash drawers, resolve discrepancies, and optimize supply use.
• Follow accreditation, state, and federal healthcare standards while ensuring regulatory compliance.
• Assist with clerical issues, process improvements, problem-solving, and participate in training.

REQUIRED QUALIFICATIONS:

• High School Diploma (or equivalent)

PREFERRED QUALIFICATIONS:

• Medical Terminology

UNION:

1199-200B Clerical Workers (CPH)

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.70 - $27.44

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.

Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.