Apply

Location: San Diego, CA Job Number: 663058 Date posted: 01/25/2018 Description: Basic Qualifications:
Experience
Minimum five (5) years of customer service experience.
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A

Additional Requirements:
Articulates well the mission, vision and objectives within two (2) or more major departments or operating units.
Describes function's key responsibilities and practices of multiple departments and units
Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
Ability to work in a fast paced call center environment.
Experience with completing user access request forms, reset user passwords, responding to questions about Customer Account Services (CAS) like, navigation, direction, process, etc.
Experience in providing quality customer service via Phone and Email.

Primary Location: California,San Diego,California Service Center - Rio S.D. 8954 Rio San Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Customer Services Department: Membership Administration Systems & Support Travel: No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Click here for additional requirements >

Submit Interest

Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Customer Services Department: Membership Administration Systems & Support Travel: No