University of Southern California

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.

The Department of English is seeking a Student Services Advisor II to join the team! Providing a high level of customer service and ensuring student satisfaction, the Student Services Advisor will lead the undergraduate program. The ideal candidate will have prior experience in undergraduate student services. It is critical for the candidate to have the ability to work both collaboratively and independently, prioritize, and multitask. Additionally, the successful candidate should have strong communication and organizational skills.

ATTENTION: Applicants must upload a cover letter and a resume to be considered for this position.

Responsibilities:

• Provides leadership and guidance to other student services advisors who perform similar work. Sets priorities and timelines and monitors delivery of student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Or performs highly specialized activities which require an advanced degree combined with directly related experiences as a minimum requirement.
• Provides academic counseling for undergraduate and/or graduate students. Advises on matters of curriculum, course and degree requirements, transfer credit evaluations, and graduate counseling and clearance. Monitors student progress.
• Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Liaises with other offices on behalf of students to facilitate problem resolution.
• Maintains academic student records and coordinates registration activities, degree program, enrollment and degree verification.
• Interfaces with faculty, administrators, and students regarding academic progress.
• Leads in the planning and coordination of student events including commencement, orientation, receptions, and other departmental events.
• Coordinates LEAP applications and advices director on all progressive degree academic matters.
• Maintains currency on policies, procedures, and regulations pertaining to admissions, financial aid, registration, transfer credit evaluations, course and degree requirements, graduation requirements, petitions and other student services.
• The ideal person will be proactive by planning ahead and demonstrating excellent time management skills.
• Performs other related duties as assigned.

Preferred Education:

• Master’s degree

Preferred Experience:

• 3 years
• Knowledge of USC student and academic programs, policies and procedures, and USC’s student information system
• Directly related experience in student services and programming with ability to lead

Hourly range: The hourly rate range for this position is $33.34 - $38.19. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file).
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education

Minimum Experience: 3 years

Minimum Field of Expertise: Directly related experience in student services and programming with ability to lead

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$127784.htmld