Amazon

DESCRIPTION

We are looking for a results-driven Senior Account Manager with Sales/Account Management experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing SCA (Supply Chain by Amazon) and AWD (Amazon Warehousing & Distribution), meanwhile deliver first-class level of services to customer satisfaction. The Account Manager for SCA and AWD will have experience building relationships with customers, and the ability to deliver results. Provide primary post-sales general and/or product support to third-party sellers. Manage relationships with key accounts and learn from customers to maximize these relationships and improve Amazon products. Responsible for maintaining performance, and working with sellers to adopt logistic product and improve unit commitment. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact Seller's utilization and product feedback. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:

• Recruit sellers to adopt SCA program(e.g. AWD) and drive their unit commit of AWD product, providing seller consultancy on supply chain and delight our WW end user.
• Follow working process, improve productivity and efficiency by Invent and Simplify.
• Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
• Help generate high quality Seller insight and make influence product team and key stakeholders to make Seller’s lifer easier.
• Help leader identify key business opportunities for the territory and execute toward a growth plan.
• Help provide account management best practices and Help consolidate SOPs into the business development framework.

BASIC QUALIFICATIONS

• 5+ years of digital advertising and client facing roles experience
• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

• 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
• Knowledge of SQL and VBA at an advanced level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.