University of Utah

Department 02367 - Campus Advising Solutions Job Summary

Campuswide Advising Solutions at the University of Utah supports students at critical moments in their academic journey —when they’re deciding to apply, commit, or continue after experiencing academic challenges. We ensure students receive consistent, coordinated, and accurate information through managing campuswide advising programs and creating student-centered resources.

The Proactive Advising Program leverages university-wide resources and coordinated academic advising to deliver targeted student interventions through the Academic Standards and Milestone Advising Programs. These programs aim to develop student-centered resources and advising support to help students engage in and complete their degrees. The Proactive Advising Manager plays a vital leadership role within Campuswide Advising Solutions including leading a team of two Academic Advising Coordinators. This individual oversees the assessment, delivery, and university-wide coordination of required advising efforts related to academic standing and key degree milestones.

A successful candidate will have a strong record of collaboration across academic units, experience designing proactive and positive advising interactions, and a commitment to data-informed decision-making. They should demonstrate the ability to partner effectively with campus services —including disability and accommodation services, student mental health professionals, student success coaches, and other support offices —to ensure holistic and equitable student support. Comfort with technology is essential; the ideal candidate will be familiar with advising technologies and student information systems and able to leverage these tools to enhance the student experience. This role is central to implementing programming aligned with the university’s Academic Standards policy, advocating for students, and addressing barriers to academic success, all while upholding institutional standards.

In addition to program management, the Proactive Advising Manager will advise a small caseload of students who may be underperforming academically or navigating academic difficulties. This includes students on academic warning, probation, suspension, or dismissal. The advisor will work closely with each student to identify barriers, set realistic and personalized goals, and promote academic recovery, major declaration (when appropriate), and student planning toward graduation. They will be fully trained in all areas of Academic Standing advising, with an emphasis on the connection between academic setbacks and major exploration. This position reports directly to Ashley Glenn, Director of Campuswide Advising Solutions.

Staff in Campus Advising Solutions have hybrid schedules, with the option of working 2 days virtually each week. Learn more about our office at www.advising.utah.edu. Questions about the position should be directed to Ashley Glenn at aglenn@advising.utah.edu.

Responsibilities

Program Administration

• Manage and deliver communication of academic standings to all impacted undergraduate students at the end of each semester
• Collaborate with the Office of the Registrar to maintain the technological processes necessary to place academic standings and milestone advising holds
• Chair the Suspension Appeals Committee and lead trainings on supporting students through the appeals process
• Administer a consistent Academic Standards program, ensuring accessibility through clear communication of policies, processes, and resources (e.g., forms, website, and support materials)
• Serve as the primary point of contact for Academic Standards inquiries from campus partners and advisors, providing expert guidance and support
• Evaluate current processes and recommend strategies to enhance accessibility, equity, and efficiency of the Academic Standards program

Supervisory Support and Program Leadership

• Set the vision and direction of the Proactive Advising Team
• Direct and supervise staff by hiring, training, establishing goals, supporting staff development, and evaluating performance
• Participate in monthly Manager Meets to continue to develop leadership style and approaches
• Prepare and manage budget to reach program goals

Collaboration with Campus Partners

• Liaise with campus partners —Academic Advising Standards Council, Admissions, Registrars, Financial Aid, Dean of Students, Asia Campus Advising, Student Success Coaches, and other University organizations
• Facilitate communication with colleges to streamline communicative processes and ensure students have access to consistent and accurate information
• Collaborate with Campuswide Advisor Training and Development Team to develop trainings and materials on academic standards advising, academic renewal pathways, and milestone advising

Data Collection and Reporting

• Develop and implement a data collection plan to monitor academic standings, workshops completed, holds removed, students returning from standing success rates, and assessment methods
• Use data insights to evaluate the program’s effectiveness and recommend improvements

Student Advising and Support

• May lead proactive advising initiatives and campaigns designed to support academic success of defined student groups
• Advise undergraduate students from various backgrounds in areas including academic standards, academic renewal policies, early college advising, and prospective/newly admitted/returning student advising, when available
• Facilitate students’ academic progress by evaluating their needs and developing appropriate educational plans. Makes referrals for students who need assistance with learning differences, specialized tutoring, extended or intensive assistance with career decisions or similar needs
• Other duties as assigned which may include advising special populations, class presentations, assessment, internal and external committees.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area plus three years of experience in budget, grant and program management or equivalency (one year of education can be substituted for two years of related work experience) required. Develops and implements program ideas into successful academic and research programs; demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Experience in advising defined as higher education and college-preparation positions that are student-facing and incorporate a developmental approach “where one informs, suggests, counsels, coaches, mentors, teaches” Kuhn, T. (2008).
• Supervisory and/or program management experience
• Demonstrated commitment to the holistic support of all students, with particular attention to students from historically underserved backgrounds, including first-generation, academically underprepared, facing socio-economic challenges, and students receiving disability or accommodation support.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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