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Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Global IT Quality Assurance Chapter Lead position within BCG's Knowledge and Design portfolio. The role includes development activities in Test Automation, Test Driven Development, Behavior-driven Development, Scrum and other Agile practices. The responsibilities of the individual include enabling efficient processes within the Quality Assurance team of Knowledge and Design portfolio; coding, testing and maintaining software systems, while mentoring and building test capabilities of the Quality Assurance team.

You will help validate innovative AI frameworks that enhance knowledge discovery, research, and content synthesis through intuitive and user-friendly interfaces. You’ll focus on testing AI solutions that address specific research use cases by synthesizing expert knowledge, performing autonomous research via agentic workflows, and unlocking non-traditional data types for generative AI use. Your mission is to future-proof our generative AI infrastructure, ensuring its scalability, reusability, and robustness across the enterprise. This role is integral to the Knowledge function at BCG, as it directly impacts how our firm leverages AI to harness and amplify our collective expertise. By building AI agent workflows that tap into diverse and complex data types, you will enable the organization to unlock new levels of insight and efficiency. These frameworks will be critical in supporting BCG’s mission to remain at the forefront of knowledge management, enabling faster, more informed decision-making and driving significant value across the firm.

The main responsibilities for this position are to manage/lead testing project(s) independently by leveraging deep understanding of test planning, estimation, management, testing tools and approaches to manage multi-disciplinary projects, manage QA tasks of medium to large scale projects by defining test strategies and providing oversight to the teams on the overall execution. To be successful, this individual must have proven experience in defining test strategies for different engagements involving complex technology and business, and experience of building test assessment strategies for client project requirements. Individual must have experience of managing global projects and stake holders.

JOB RESPONSIBILITIES:

• Works with QA CoE team on defining the QA framework and its components
• Provides the means and the measures for testing all aspects of the product – both functionally and technically, as well as in terms of usability and user experience – to meet all the requirements of the solution
• Leading the QA team, writes end-to-end test plans (functional and non-functional) and communicates them to the development team, third party vendors, and stakeholders (to the detail appropriate to the audience)
• Leads the QA team in the execution of test plans and manages all activities to ensure all the testing overall objectives (reliability, security, flexibility, scale ability and performance) are met
• Setting up all automated testing necessary for regression testing as appropriate
• Identifying and logging potential quality issues and escalating for resolution to the tech dev. resources
• Logging, isolating, and documenting actions to replicate any issues or bugs discovered during testing
• Tracks and monitors logged issues and bugs to ensure timely resolution
• Confronted with technical challenges to ensure quality, must find creative, economical, and elegant solutions

What You'll Bring

• Bachelor’s degree in related area
• 5-7 years of experience in IT Service Delivery
• 10+ years of experience in software development and quality assurance
• Significant experience holding product development specific QA roles.
• Has knowledge and experience with testing generative AI solutions and agents
• Significant experience with scripting languages (e.g., Python)
• Business intelligence and analytics product experience desirable.
• Experience in different software development models and life cycle, including continuous delivery
• Experience working with end users, IT and vendor.
• Expertise in functional (manual and automated testing) and non-functional testing (automated unit testing; performance, load, and stress testing; and security testing)
• Experience working with QA testing framework and tools (e.g., Playwright, Selenium, Microsoft Coded UI etc.)
• Experience working with ANTS Memory/Performance profiler and Jetbrain Performance Profiler.
• Experience in mobile application development and quality assurance
• Experience in Knowledge Management, generative AI, web application development, UX/UI, and/or API design is a plus.

KEY COMPETENCIES:

• Excellent customer service orientation
• Displays tact, patience and the ability to handle stressful situations
• Ability to communicate effectively (oral & written)
• Ability to develop process documentations, technical manuals and instructions
• Attention to detail, well organized, and able to set priorities
• Ability to respect all BCG information as personal and confidential
• Reliable and cooperative team player; displays consideration and respect for others
• Ability to develop and articulate technical concepts for general use

Who You'll Work With

• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture.
• Experience working successfully within a complex matrix structured organization is essential.
• It is necessary to have the ability to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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