Overview
We are looking for a dedicated and enthusiastic Customer Service Representative who is fluent in Thai and English to join our team in a dynamic BPO environment. As a key part of our frontline team, you will handle customer inquiries, provide support, and ensure a positive customer experience.
Qualifications
- Fluent in both Thai and English (spoken and written)
- Minimum qualification: High School Diploma; Diploma or Degree preferred
- Good communication and interpersonal skills
- Basic computer and typing proficiency
- Previous customer service or call center experience is an advantage
- Willingness to work in shifts, weekends, or public holidays as required
Why Join Us?
- Competitive salary and performance incentives
- Professional and inclusive working environment
- Training and development opportunities
- Career growth in a global BPO company
Responsibilities
- Handle customer interactions via phone, email, or chat in Thai and English
- Assist customers with inquiries, product information, order status, and troubleshooting
- Maintain accurate records of customer interactions in the system
- Follow up to ensure resolution and customer satisfaction
- Meet performance targets for quality, efficiency, and customer satisfaction
- Escalate complex issues to the relevant department when necessary
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