Surgery Partners

Job Details

Description

JOB TITLE: Patient Access Representative

SHIFT/HOURS: 5:30AM to 1:00PM

JOB SUMMARY: The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required. Completes patient registration activities, performs clerical, and reception duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent required
• Previous clerical experience or leadership experience required
• Strong communication skills required
• Working knowledge of MS Office applications which include Outlook, Word, and Excel
• Ability to work in fast paced environment
• Ability to interface with the staff at the insurance carriers, HIM, and Business Office
• Ability to read, write and understand documents, correspondence, and memos
• Ability to effectively present information one-to-one and in group situations to customers,
• clients, and other employees in the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written,
• oral, or diagram form
• Critical thinking skills required
• Effective PC skills
• Prior experience in medical clerical environment preferred
• Two or more years of general clerical experience required

ESSENTIAL FUNCTIONS:

• Admits patients to the Facility following established policies and procedures
• Assembles patient forms and confirms patient identification
• Answers telephone courteously and in a quiet, pleasant voice
• Accepts and relays messages effectively
• Maintains and protects each patient’s right to confidentiality per HIPPA guidelines
• Identifies emergencies and initiates appropriate response
• Assumes clerical duties and responsibilities as necessary
• Maintains order and cleanliness of the desk and lobby areas
• Accurately collects co-payments and deductibles
• Ensures monies collected are recorded accurately and timely
• Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect
• Ensures notifications to insurance have been accurately obtained as required
• Enters charges and E/M Levels as listed on charge sheet as assigned
• Exhibits flexibility in work schedules and assigned tasks
• Maintains minimal error rate in demographics
• Maintains productivity as requested by Patient Access Manager
• Obtains and verifies patient demographic and financial information
• Participates in group meetings and/or various committees
• Makes suggestions to workflow improvements
• Notifies Supervisor of any issues
• Maintains a positive attitude toward their position and responsibilities
• Other duties as assigned

PHYSCIAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
• The employee must be able to stand and/or walk at least five hours per day.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Qualifications

Behaviors

Preferred

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.