Hard Rock International

Overview

The Poker Floor Supervisor is responsible for implementing procedures, monitoring performance of personnel to ensure smooth and efficient gaming operations in accordance with the Seminole Gaming Enterprise’s internal controls and the rules and procedures of the appropriate games.

Responsibilities

• Oversees the operations and conduct of Poker games and makes table decisions as necessary
• Prepares and submits player rating information
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Performs all other related and compatible duties as assigned
• Controls the games while assuring the Seminole Hard Rock Hotel & Casino’s rules and regulations are followed
• Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information
• Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate
• Assures overall cleanliness and comfort level of assigned area

Qualifications

• High school diploma or general education degree (GED) is required
• Past employment experience as a Poker Floor Supervisor or Dual-Rate Poker Dealer/Floor Supervisor required
• Must possess organizational and interpersonal skills as well as a team oriented attitude
• Must be willing and available to change shift days off and/or start time immediately upon effective date of employment/promotion
• Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image
• Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals

Additional Details

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Position requires employees to regularly use hands to handle or feel; and talk or hear
• Position requires ability to stand and walk for long periods of time
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
• While performing the duties of this job, the employee must be able to respond to visual and aural cues.