Telus

Description

Are you passionate about driving change and optimizing processes?

The Value Centre (VC) team is at the forefront of transforming Customer Solutions Delivery (CSD) from a traditional cost centre into a dynamic profit center. As a high-performing team, we drive national enablement strategies to monetize the residential field workforce. Our focus on end-to-end cost transformation across the value chain ensures we make meaningful contributions to both CSD and TELUS' bottom line.

What you’ll do

As a Senior Process Improvement Consultant, you'll play a pivotal role in identifying and implementing strategies to enhance operational efficiency across the organization. Reporting to the Manager of the Program Office, you'll leverage your analytical prowess and problem-solving skills to lead initiatives that streamline processes, reduce costs, and foster cross-functional alignment.

• Design and implement a comprehensive credit reduction program, directly influencing our financial performance.
• Analyze data to assess impacts and prepare compelling content that informs strategic decisions.
• Lead change management efforts across diverse stakeholder groups, ensuring seamless transitions and adoption.
• Foster strong relationships with our call center operations teams, collaborating to identify opportunities for improvement.
• Provide timely updates and insightful reporting to various organizational levels, keeping all parties informed and aligned.
• Establish cost and customer impact linkages to key process improvements and operational policies
• Identify, assess and implement new project opportunities for integration related to system, people, product and process
• Craft and validate compelling financial business cases to drive strategic initiatives

Qualifications

What you bring

• Demonstrated success in leading end-to-end operational transformations, delivering sustainable improvements from initial assessment through to full implementation.
• Passionate about guiding teams through change, leveraging strong stakeholder engagement to drive successful business transformations.
• Skilled in developing and implementing innovative process improvements, addressing complex challenges to shape and enhance workforce efficiency and profitability.
• Recognized for being self-motivated and proactive, consistently taking initiative to drive projects forward and achieve objectives.
• Exceptional analytical abilities, known for asking insightful questions that uncover underlying issues and inform strategic decisions.
• Esteemed as a collaborative team player, with excellent communication skills that foster strong relationships across diverse teams.

Great-to-haves

• A University degree in Business, Finance or other quantitative discipline
• 3+ years of enabling and or supporting a consumer operations channel
• Familiarity or experience with TELUS consumer products and solutions is an asset
• Bilingualism (English & French)