Altair Engineering

Transforming the Future with Convergence of Simulation and Data

Service Lane Advisor

Job Summary:

Our client in Auburn Hills, MI is looking for a Service Lane Advisor. This is a contract position.

What You Will Do:

As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians.

Key Responsibilities:

• Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles.
• Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU’s to service appointments.
• Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
• Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
• Communication: Explain technical automotive information to customers in understandable terms.
• Follow-Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
• Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
• Knowledge Update: Stay updated with the latest automotive technologies and best practices.
• Responsible for dispatch of vehicles to Technicians for repair.
• Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.

Basics:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the automotive industry.
• Basic knowledge of automotive systems and repair processes.
• Strong organizational and multitasking abilities.
• Valid driver's license.
• Customer Service: Excellent communication and interpersonal skills to interact effectively with customers.
• Technical Knowledge: Strong understanding of automotive systems and repair processes.
• Problem-Solving: Ability to diagnose and resolve customer concerns efficiently.
• Attention to Detail: Ensure all repair orders and documentation are accurate.
• Time Management: Efficiently manage time to handle multiple customer requests and service orders.
• Physical Requirements: Ability to work in various positions, including standing, walking, and sitting for extended periods.Occasionally lift and carry items weighing up to 25 pounds.

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business “First”
• Embrace Diversity and Take Risks

What We Offer:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) with matching contributions
• Paid Time Off
• Employee Discounts
• Free training on all Altair products

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com

Ready to go? #ONLYFORWARD

At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

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