Risk Strategies

Under direct supervision, this position serves as a key central point of contact for Texas A&M University System students, parents, staff, and faculty pertaining to student enrollment in the Texas A&M University System student health insurance plan (SHIP). The Texas A&M University Student Health Plan Coordinator offers expertise in the SHIP plan design, enrollment and waiver policies, and will facilitate all administrative functions regarding SHIP set-up, waivers, eligibility, enrollment, and customer care. In addition to working closely with Academic HealthPlans (AHP) staff, the Texas A&M University Student Health Plan Coordinator will liaise with A&M System staff from the Benefits Administration office and our university campuses. This position will be located within the A&M System Benefits Administration office in College Station, TX.

Primary Duties & Responsibilities:

• Under direction from AHP TAMUS Account Manager, act as a liaison and first point of contact between TAMUS stakeholders, carriers, and Third-Party Administrator(s) to answer benefit and policy questions.
• Maintain routine office hours on campus and/or via Zoom to meet with stakeholders to discuss SHIP.
• Maintain a good working relationship with internal and external stakeholders.
• Prepare and present materials related to SHIP during orientation and throughout the academic year to student groups and other university stakeholders. Respond to SHIP related emails and phone calls in a timely manner.
• Support SHIP by submitting requests to add students, delete students, and any status changes, etc. including emergency requests.
• Handle requests within level of authority in a courteous and timely manner; escalate urgent or complex inquiries about SHIP to the proper individual within the System Benefits Administration team, including the AHP TAMUS Account Manager.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.

Qualifications & Requirements:

• Bachelor’s Degree
• 3+ years Previous customer service and data entry experience preferred
• PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook
• Strong written and oral communication skills
• Sound problem solving skills
• Accounting and/or at least 1 year of Health Insurance experience

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada.

Our industry recognition includes being named a Great Place to Work, Best Places to Work in Insurance, and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.