Pyramid Hotel Group

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

Overview

At Flamingo Resort & Spa a newly Hilton-branded property, we are committed to delivering exceptional guest service that reflects Hilton’s renowned standards of hospitality. We believe in the power of human connection and seek individuals who are passionate about making every stay memorable. Join us in creating an environment that fosters personal growth and empowers you to be your best self.

Job Requirements:

As a Front Desk Agent, you are the first point of contact for our guests and play a vital role in delivering top-notch service that exceeds expectations. Your responsibilities will include:

• Warmly greeting and welcoming guests upon arrival to create a positive and lasting first impression.
• Efficiently handling check-ins and check-outs with a focus on accuracy and guest satisfaction.
• Managing reservations, responding to guest inquiries, and resolving any issues or complaints promptly and professionally.
• Maintaining a clean, organized, and welcoming front desk and lobby area.
• Providing accurate information about the hotel, rooms, rates, Hilton Honors program, and amenities.
• Accurately processing payments, managing cash transactions, and balancing your cash drawer.
• Coordinating with housekeeping and maintenance departments to ensure timely room readiness and guest satisfaction.
• Upholding Hilton brand standards and promoting a service culture that delights our guests.
• Supporting your team and contributing to a safe, respectful, and positive work environment.
• Performing other duties as assigned to support hotel operations.

What We Offer:

• Opportunities for growth and advancement within Pyramid Global Hospitality and the Hilton network.
• A supportive, inclusive, and dynamic team environment.
• Ongoing training and professional development programs.
• The chance to be part of a brand known worldwide for excellence in hospitality.

Qualifications

• A friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• A passion for customer service with a positive, can-do attitude.
• Ability to multitask and remain calm under pressure.
• Previous experience in hospitality or customer service is a plus but optional.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office is a plus.

Compensation Range

The compensation for this position is $18.00/Hr. - $22.00/Hr. based on qualifications and experience.