Wake Forest Baptist Health

JOB SUMMARY:

Provides support to Practice Manager for administrative direction and day-to-day delivery of patient-centered, cost-effective healthcare services at one or more assigned practices.

EDUCATION/EXPERIENCE:

Associate’s degree with healthcare or business management experience preferred; or, an equivalent combination of education and experience.

ESSENTIAL FUNCTIONS:

1. Works closely with Practice Manager on the direction, coordination and administration of policies, procedures and programs for the practice setting.
2. Delivers cost-effective health care services by supporting the practice manager in managing day-to-day operations and procedures in accordance with priorities established by the Practice Manager and/or Associate Director of Practice Operations.
3. Establishes work schedules, task assignments, and allocation of manpower, space and equipment to ensure effective and efficient patient care and promote conformance with practice service commitments.
4. Satisfies treatment and service requirements by following clinical guidelines, facilitating collaboration between clinical and administrative staff at the practice site, to continuously improve patient satisfaction.
5. Assists practice manager to ensure the resolution of and/or handles patient complaints or problems regarding charges, patient care, customer service and other related issues.
6. Coordinates various human resources functions at the practice site, in cooperation with practice manager, including: administrative supervision of practice staff and coordinating vacation schedules.
7. Provides input to the practice manager, for performance appraisals; need for coaching and/or counseling, and/or termination of the employment relationship.
8. Works with Practice Manager and/or Associate Director of Practice Operations to manage budgetary activities as determined by the levels of authority.
9. Participates in marketing and business development activities to promote awareness of practice services to the community.
10. Ensures adherence to legal and regulatory requirements (OSHA, CLIA, HIPAA, and Coding) as well as supporting various quality initiatives.
11. In coordination with the practice manager, serves as liaison with all levels of administration, providers and outside organizations to coordinate practice business, accomplish directives and facilitate problem resolution.
12. In coordination with the practice manager, makes appropriate calls regarding building maintenance issues, maintains building Safety Plan in the event of fire, power failure, inclement weather conditions and maintains related records.
13. Assures conformity by all employees and resources to the Company corporate values, policies, procedures, business ethics, and practices.
14. Performs other related duties incidental to the work described herein.
15. Participates in regular team meetings and continuous quality improvement activities.

SKILLS/QUALIFICATIONS:

Excellent communication and interpersonal skills

Ability to work independently

Knowledge of computer systems and applications- Word, Excel, Power Point, Outlook, practice management systems, electronic health records

Excellent problem solving skills

Excellent decision-making skills

People management skills

Teamwork

Knowledge of organizational policies, procedures and protocols

WORK ENVIRONMENT:

Work closely with medical providers, clinical and front office staff.

Rounding to assigned clinics

Fast paced and changing healthcare environment

Highly regulated industry

Large integrated healthcare organization

Travel by personal vehicle for work related activities

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing – for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence – always