Cigna

Business Analytics Lead Analyst

Position Overview

The job profile for this position is Business Analytics Lead Analyst, which is a Band 3 Contributor Career Track Role. The Cigna Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Analytics Advisor will be responsible for creating a detailed business analysis, outlining problems, opportunities and solutions for their respective client group. The candidate should have proficiency with assembling the data to tell a story and present the findings in a creative and insightful way to top leadership / management. This candidate will have the ability to provide thought leadership and technical expertise cross multiple disciplines.

Responsibilities

• Reporting on productivity and project progress and ensuring that they are compliant with quality standards.
• Using Databricks and SQL for reporting and analytics, to write queries to answer questions and perform ETL tasks to create datasets.
• Maintaining both internal and external channels of communication.
• Utilizing Python libraries (scikit-learn, pandas, numpy) to conduct statistical analyses.
• Gathering details regarding the business of the operations area by using a variety of methods (shadowing interviews, shadowing, surveys or reading reports, etc.).
• Performing statistical tests such as k-means, OLS and MLS regressions, and logistic regressions.
• Working with stakeholders to scope and plan projects and analysis topics.
• Providing findings and data driven recommendations to leadership.
• Writing tests and logging for data pipelines and automation.

Qualifications

Required Experience & Education:

• 5 – 8 years of relevant analytics experience

Desired Experience:

• Expertise in health insurance contact center operations.
• Experience with Business Intelligence Software (Tableau, Power BI, Looker, etc.).

Additional Skills:

• Excellent verbal, written and interpersonal communication skills a must.
• Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
• Analytical mind with outstanding ability to collect and analyze data.
• Action Oriented
• Business Insight
• Instills Trust
• Manages Complexity
• Nimble Learning
• Persuades
• Plans and Aligns

Location & Hours of Work

• Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate
• Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.