Description
Qualifications:
People who come from a background where they have worked in skilled trade professions and are mechanically inclined with a customer service mindset. Previous field experience is a big plus like cabling, wiring, residential installations, or working for Best Buy Geek Squad.
Day-to-day duties:
They will receive training on and be doing the following:
1. Installation, troubleshooting, repairing, and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
They will also convert older systems to new systems.
2. Working with window breaks, door units, and smoke detectors.
3. Troubleshooting signal issues to ensure the alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customers on using the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PARTS utilized for each job installed before closing the job out.
9. Maintaining accurate truck inventory of products.
10. Provide top-quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.
Skills
customer service skills, reliability, mechanical aptitude, wiring, cabling, geek squad, cat5, cat6, Installation, Cable, electrical wiring, manual labor, electrical, low voltage, electronics, residential construction
Top Skills Details
customer service skills,reliability,mechanical aptitude,wiring,cabling,geek squad,cat5,cat6,Installation,Cable,electrical wiring
Additional Skills & Qualifications
Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.
Tools Needed/PPE Gear:
6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)
Their Own Vehicle:
FAQ: What radius are they traveling to?
They are going to try and keep them within a 60-90 min radius
FAQ: Is there mileage etc.?
We only reimburses for mileage on the rare occasion that they must go over 40 miles from one location to another. Once out of training, they will be able to reimburse $100 per week for gas (Submit receipts)
Recruiting FAQs:
FAQ: Is there weekend work?
Yes, the normal schedules are Mon-Fri or Tue - Sat. There are times when they will be required to work 6 days a week to help catch up on work.
FAQ: How long is training?
Depends on how quickly the person picks up on the skill and when they get their license. Typically, it's around 3-5 weeks depending on the individual
FAQ: Do they get to expense a ladder/tools?
They do NOT get to expense the equipment/they have to provide their own ladder and tools and a foldable ladder is highly suggested because they fit in a smaller car. They will need their own basic hand tools including cordless drill, screw driver, snips, crimpers.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Workplace Type
This is a fully onsite position in Saint Paul,MN.
Application Deadline
This position is anticipated to close on May 15, 2025.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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