MediaCom

Position: Analyst, Learning and Development

Who we are:

Mediacom Communications Corporation is the 5th largest cable operator in the United States and the leading gigabit broadband provider to smaller markets primarily in the Midwest and Southeast. With a team of over 3,900 dedicated professionals, we are committed to bridging the digital divide between America's major cities and its smaller regions. Through its fiber-rich network, Mediacom offers high-speed data, video, phone, and mobile services to over 3 million households and businesses across 22 states. The company delivers scalable broadband solutions to commercial and public-sector customers of all sizes through Mediacom Business and sells advertising and production services under the OnMedia brand.

At Mediacom, we are passionate about growth and innovation. We offer faster, more reliable internet service, expanded digital and HD TV choices, and advanced home security and phone solutions. As we continue to expand, we strive to remain at the forefront of delivering cutting-edge entertainment, communications, and internet products. This year, we proudly launched our new mobile phone network, further enhancing our commitment to providing innovative and comprehensive services.

To achieve this, Mediacom Communications seeks talented professionals to partner with us to meet these challenges and realize what we can imagine. Take the next step toward a dynamic and rewarding career with Mediacom Communications. Learn more about us at mediacomcable.com

Position Overview:

The Learning and Development Analyst plays a critical role in managing and maintaining our organization’s e-learning infrastructure. This role is responsible for the day-to-day management, configuration, and support of the Learning Management System (LMS), with a focus on reporting and analytics. The role works directly with instructional designers to support training initiatives, monitor engagement and track compliance.

Company Benefits:

At Mediacom, we believe that your success is our success, providing you the Power to Succeed in your career. That's why we offer a comprehensive benefits package designed to support and enhance both your personal and professional life. You'll find many advantages to joining the Mediacom team such as:

• Comprehensive Health Coverage: Including health, vision, and dental insurance to keep you and your family healthy.
• Education Enrichment: Up to $5,000 per year for professional development and educational advancement.
• 401(k) Retirement Plan: With a generous company match to help you plan for your future.
• Paid Time Off: Including vacation, holidays, and flexible paid time off to ensure work-life balance.
• Employee Discounts: Enjoy discounts on Mediacom services where available, or receive a reimbursement for internet/cable services in areas where Mediacom isn’t offered.
• Ongoing Training and Professional Development: To help you grow in your career and achieve your professional goals.
• And Much More: Additional benefits and perks!

Join the Mediacom team and experience how we’re committed to your career growth and overall well-being.

Position Responsibilities

• System Management
• Configure and maintain LMS settings, user roles, and permissions.
• Conduct regular audits of content, access, and system activity.
• Manage the integration of third party LMS user completions into the system.
• Document processes and procedures as needed to establish consistent use of the system.
• Collect feedback from users and make recommendations for improvements.

Reporting & Analytics

• Monitor engagement through tracking learner progress, course completion, and activity logs.
• Generate and distribute course completion, engagement, and compliance reports.
• Maintain data integrity through routine audits.
• Use LMS data to provide insights to training managers.

User Support

• Provide first-line support for technical issues with the LMS or questions from users.
• Send announcements, updates, and reminders via the LMS or other channels.

Course & Content Oversight

• Create and manage course shells, templates, and modules.
• Upload, tag, and manage content including SCORM/xAPI packages, PDFs, and videos.
• Coordinate with content creators and instructional designers to keep content up to date.
• Assist with maintaining employee and customer knowledgebase using Strapi.

Other duties as assigned or required.

Position Requirements:

• 1-2 years’ related experience.
• Bachelor’s degree preferred.
• Excel proficiency required (formulas, lookups, pivot tables, etc.).
• Exposure to working with or creating macros in Excel and/or Access.
• Proficiency in Microsoft Word and PowerPoint or related software.
• Knowledge of HTML preferred.
• Effective time management, problem solving, and organizational skills.
• Experience with programs that require accurate data entry, monitoring use, and troubleshooting.
• Enthusiastic and self-motivated with the ability to work in a fast-paced and collaborative environment.
• Excellent written and verbal communication skills required.
• Ability to exercise discretion and independent judgement.

Disclaimer: The salary range for this position is $45,000 - $65,000. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

Our Awards: Mediacom is proud to have received the following recognitions: 2024, 2023, 2022, and 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

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