Resurgent Capital Services

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary:

The Digital Strategy, Analyst I, is responsible for working closely with the Digital Strategy team members to execute and measure Resurgent’s customer-facing digital collections strategies. The primary goal of the position is to execute digital collections campaigns, analyze results, and troubleshoot production defects in the proprietary rules engine. The analyst will play an active role in transforming customer and account related data into actionable insights to be used as input for new business strategies. The position is specifically suited to analytical thinkers who have a passion to learn and are looking to directly impact both financial performance and customer experience.

Roles & Responsibilities:

• Execute Digital Collections Campaigns:
  • Execute a complex set of business rules to administer daily campaigns to create customer engagement and elicit channel preference. Monitor production reporting and alert mechanisms for anomalies and investigate as needed.
  • Locate, gather and analyze distributed data (online & offline) for applicability, completeness and quality to serve as input to customer facing email, SMS/Text or other digital channel campaign.
  • Develop subject matter expertise in Resurgent’s proprietary software application stack used to create, schedule, execute, and monitor digital collections campaigns.
• Provide input to curate relevant and engaging content to reach targeted customer segments in digital channels including but not limited to: email, SMS/text, website.
• Monitor effective benchmarks (best practices) for measuring the impact of marketing channels. Analyze, review, and report on effectiveness of campaigns to maximize results for each.
• Work closely with Digital Strategy team members to define new KPIs.

Skills & Qualifications:

• 1-2 years of analytical experience
• Experience working with large datasets (>1M records) in SQL or other relational database
• Experience using data visualization tools (PowerBI, Tableau) to convey complex data relationships at-a-glance
• Strong desire to learn and passion for using analytics to solve real-world problems
• Strong ability to work well with others and work in cross functional teams
• Ability to articulate thoughts, ideas, and opinions professionally in written and verbal communication and across cross-functional teams
• Exceptional organizational skills, able to multitask and appropriately prioritize workload in a fast paced, resource constrained environment
• Strong proficiency with Excel, Word, and PowerPoint

Educational Requirements:

• Bachelor’s degree in business, finance, statistics, or related quantitative field
• Experience or coursework in marketing, product management, or user experience a plus

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.