The Save Mart Companies

ABOUT US

We are California’s largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners—Save Mart, Lucky, and FoodMaxx—are cherished regional brands, serving the unique needs of their communities.

It’s our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up.

The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.

We are currently recruiting for the position of:

Field Support Technician - Monterey County area, CA

Job Summary:

The Technician, Field Support supports the overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department. The Technician acts as the eyes, ears, and hands at the store locations for others who are offsite troubleshooting problems and generating resolutions. The Field Support Technician utilizes a ticketing system to acquire work assignments and create daily workload. The Technician requires the ability to self-manage one’s own work assignments daily with little or no supervision. This position must be professional, courteous, respectful, and mature in all dealings, acting as representatives of the IT Department in the field.

Responsibilities:

• Strong Customer-First focus dedicated to achieving optimal results with minimal disruption to the daily operations of the business. As an end-user facing IT representative, ensure alignment with Customer-First philosophy maintaining a strong emphasis on delighting the customer.
• Responsible for all overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department
• Coordinate with other offsite departments to ensure elimination of duplicative efforts
• Operate company vehicle to travel to stores to conduct general duties
• Maintain company vehicle in good operating condition and appearance
• Maintain depot of inventory and appropriate recordkeeping to account for all equipment and tools whenever required
• Travel to/from stores and arrives at store locations to troubleshoot, repair, resolve store open issues with IT equipment on routine basis
• Communicate and works with all other IT Departments and engineering on all issues requiring assistance in the field
• Process tickets and time recordings to ensure accuracy of time commitments and resolution of issues
• Support in the coordination or deployment of new technology as needed
• Perform other duties as assigned
• Responsible for company service van’s cleanliness and timely maintenance.

Some of our competitive offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts.

Hiring pay range: $24.29 - 26.00

Knowledge, Skills and Abilities:

• Excellent customer service and communication (verbal and written) skills
• Commitment to delivering superior customer service across all aspects of operations
• Knowledge of basic electronics and troubleshooting
• Knowledge of networking, cabling, servers
• Knowledge of POS equipment
• Ability in Word, Excel and PowerPoint
• Strong communication skills (written, verbal, interpersonal)
• Ability to commute to field store locations on daily basis
• Strong problem-solving skills
• Strong fact-finding skills
• Excellent organizational skills
• Must have skills to use power tools
• Must have the ability to perform light carpentry work as needed for lane installs.

Experience: 3 years related experience

Education: 2 year/Associates Degree and/or equivalent experience/training

Licenses and Certifications:

• Must be licensed by the California Department of Agriculture, Weights and Measures division as Agent
• Valid CA Drivers License and an unrestricted DMV record required

Other Requirements:

Must be able to work overtime, when needed. May have overnight travel/hotel stays. May need to work overnight hours during projects. Must have ability to work weekends and holidays. Must maintain clean driving record to operate company service van.

Work Environment: Grocery Store

Reference: req38906

Follow us:

Instagram: @savemart

Facebook: Save Mart

YouTube: @savemartsupermarkets

LinkedIn: The Save Mart Companies

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.

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