Job Summary:
We are seeking a highly skilled Techno-Functional Contractor with expertise in Microsoft Dynamics 365 Field Service CRM to support our implementation, customization, and ongoing optimization efforts. The ideal candidate will bridge the gap between business users and work on technical tasks, ensuring seamless process alignment and system efficiency across Field Service operations.
Key Responsibilities:
- Collaborate with stakeholders (Business and IT) to gather, document, and analyze business requirements for D365 Field Service.
- Configure and customize Dynamics 365 Field Service modules, including work orders, resource scheduling, inventory, and customer assets etc.
- Develop functional and technical specifications for enhancements, integrations, and custom workflows.
- Assist with data migration, system integration, and testing activities.
- Create and maintain documentation for solution design, configuration.
- Troubleshoot and resolve issues across both functional and technical domains.
- Work with other developers in the team on custom development and system enhancements.
- Collaborate with cross-functional teams including IT, operations, and service management.
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