Amazon

DESCRIPTION

TSE Ops Tech Team is looking for a passionate, results-oriented, operationally focused System Dev Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working in collaboration with an engineering team to provide operational support for multiple products and platforms, including engineering development support (continuous deployment, operational readiness, root-cause analysis, code fixes, unit and integration test coverage, metrics and dashboards), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The SysDev Engineering team comprises world-class engineers with technical skills blending systems and software engineering.

We are looking for a SysDev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of SDE's and SysDev Engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, monitoring and improving infrastructure cost and optimizations, analyzing and improving upon operational and traceability metrics and dashboards. The role also involves driving smaller-scope development projects and building custom tools and automation scripts for improved operational support.

Key job responsibilities

Technical Support and Problem Resolution

• Diagnose and resolve complex production software issues across multiple products and services ranging from data inconsistencies, functional regressions, identifying failure-modes in process workflows.
• Develop a robust production deployment process for several services and applications with key deployment metrics and roll-back strategies.
• Enable continuous deployment pipelines with robust testing harness for critical services and applications
• Improve end-to-end monitoring and logging capabilities across different stacks
• Keep software up-to-date based on software deprecation campaigns, modernization initiatives, and help identify and improve tech-debt scenarios.
• Perform comprehensive troubleshooting and root cause analysis for technical challenges

Software Development and Maintenance

• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Develop unit tests and integration tests suites using Junit and Mockito
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applications

System Operations and Monitoring

• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports

Team Collaboration and Knowledge Management •

• Coordinate support issue handoffs within the team, and efficient triaging of incoming issues
• Develop and contribute to a comprehensive team knowledge base by writing run-books, templates and guides
• Collaborate with cross-functional teams to improve operational excellence

BASIC QUALIFICATIONS

• Experience in automating, deploying, and supporting large-scale infrastructure
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix
• Experience with CI/CD pipelines build processes

PREFERRED QUALIFICATIONS

• Experience with distributed systems at scale
• 2+ years of experience with developing software testing suites using popular testing framework like Junit, TestNg, Selenium, Mockito, etc
• 2+ years of building and maintaining cloud computing infrastructure experience, mainly Native AWS (SQS, Lambda, DynamoDb, Step Functions, Kinesis, etc)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.