TDIndustries

Job Summary

Provide advanced technical support for enterprise applications such as Microsoft Dynamics 365 (D365) Customer Engagement (CE) and Finance & Operations (FO) applications. Responsible for troubleshooting complex issues, configuring and optimizing system processes, and managing role-based security within the organization. Help ensure adherence to ITIL practices, including incident, problem, and change management processes. Excellent opportunity for an IT professional with experience in ERP systems and a strong understanding of security management to contribute to the efficiency and success of the organization.

Essential Duties

• Provide second-level support handling escalations from Tier I and assisting with moderately complex issues related to D365 CE and FO and other enterprise applications.
• Troubleshoot, identify, and resolve technical problems within the ERP system, ensuring minimal impact on business operations.
• Maintain role-based security within D365, ensuring users have appropriate access based on their roles and responsibilities.
• Adhere to ITIL framework and IT Service Management (ITSM) principles to manage incident, problem, and change management, ensuring a consistent and efficient approach to service delivery.
• Assist in the deployment of updates, patches, and system configurations, coordinating with other IT teams to ensure smooth system transitions.
• Conduct regular system audits and performance monitoring to proactively identify and address potential issues or inefficiencies in the ERP environment and other enterprise applications.
• Provide training and guidance to Tier I support and end-users on basic D365 functionality, role-based security, and best practices.
• Support ongoing improvement initiatives by offering insights into application enhancements and optimization strategies.
• Collaborate with business users and IT teams to resolve day-to-day operational challenges.
• Assist with reporting and data analysis using tools such as Power BI, Excel, and Power Query.

Minimum Requirements

• A minimum of three (3) years of recent and related work experience in IT in a technical role with similar responsibilities required
• Strong familiarity with software applications and common business tools required (e.g., Microsoft Dynamics 365 CE and FO applications, Microsoft Office Suite, collaboration tools, or enterprise software).
• Post-secondary education from an accredited college/university with a concentration in Information Technology or certification from a state/nationally recognized IT technical school preferred.
• ITIL Foundation preferred
• Solid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals.
• In-depth knowledge of role-based security models and how to configure and manage access within D365.
• Solid understanding of ITIL service management processes, including incident, problem, change, and release management.
• Basic knowledge of business process flows and system configurations within D365 CE and FO.
• Strong problem-solving skills and the ability to troubleshoot technical issues within enterprise applications.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Strong documentation skills within ticket system for managing and tracking support requests.
• Ability to work both independently and as part of a team, demonstrating flexibility and a willingness to learn.
• Basic knowledge of IT security practices and data protection principles to ensure proper system access and user roles.
• Willingness and ability to learn new software, systems, and processes quickly.
• Ability to adapt to changing priorities or workflows in a fast-paced environment.

TDIndustries is an Equal Opportunity Employer. TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/ Protected Veterans/ Disabled

The following factors are considered when evaluating an applicant’s background and criminal record, if any: the nature of the offense, how long ago it occurred, and the nature of the risk it poses in the particular job. Disqualification for Employment:

Although not intended to be an exhaustive list, examples for grounds of rejection of an applicant include, but are not limited to, the following:

• Falsification or omission of information on the employment application or during any phase of the employment process, including if the person is hired before the falsification or omission is discovered.
• If the applicant will be operating a company or mileage-reimbursed vehicle that is a requirement of the job and currently has a suspended license or, during the past three years, has received more than two moving violations,} or has been convicted of, has entered a plea of nolo contendere, or is/ has been the subject of a deferred adjudication agreement of driving or operating a vehicle under the influence in violation of applicable laws.
• Persons who test positive for the presence of any illegal drug or controlled substance as outlined in the Drugs and Alcohol Policy, will not be hired, or if hired conditionally, pending drug screening results.
• Not authorized to work in the United States.